Customer Support Consultant – Lab Liaison
IDEXX
Dallas, Texas
Full-Time
$23
OfficeSenior
Are you ready to make a meaningful impact in the world of veterinary diagnostics? Join our dynamicLaboratory LiaisonTeam, the vital link between our laboratories and clients across North America. Our collaborative, solutions-driven team excels at problem-solving and customer outreach. If you’re passionate about teamwork, continuous learning, and providing exceptional customer experiences, this is the opportunity for you. This is a full-time position with excellent day-one benefits.
IDEXX reference laboratories is a global network united by a shared commitment to enhancing pet care where the true strength in our name is the people behind it. Our reference laboratories make it possible for our customers to discover more with our unrelenting commitment to innovation, personalized support, guidance, and expertise, while providing the most complete and advanced menu of diagnostic tests along with technology and tools.
In This Role:
You will act as the liaison between customers and the IDEXX laboratories.
You will serve as a central point of contact for customer outreach, providing accurate information and resolving issues promptly to ensure customer satisfaction.
You will collaborate with team members and subject matter experts to research and resolve complex issues.
You will maintain strong internal and external customer relationships through professional, clear, and empathetic communication.
You will support quality management systems and compliance requirements.
You will contribute to team growth through active participation in development programs and collaborative knowledge sharing.
What You'll Need To Succeed:
You possess strong customer service and interpersonal skills with experience in building and maintaining relationships.
You have extensive customer service/call center/veterinary reception/laboratory customer service experience
You have the ability to work collaboratively in a team-oriented environment, including across international teams and diverse cultures.
You possess excellent verbal and written communication skills, with the ability to explain complex information clearly and professionally.
You have commitment to continuous learning and improvement, staying current with evolving processes, tools, and industry standards.
You have the ability to handle challenging conversations with professionalism and empathy, ensuring customer needs are met throughout the process.
You possess strong attention to detail and dedication to data accuracy and integrity to support compliance and quality standards.
This role involves extended periods of sitting and frequent use of phones and computers.
Able to meet the physical requirements that go with working in a lab – standing and sitting for extended periods of time, use of hands, fingers, and arms to handle tools and controls, occasional need to climb, balance, stoop, kneel, crouch, or crawl, lift up to 50lb, and specific vision ability – close, color, depth perception, and ability to adjust focus
This is a laboratory, so there is potential exposure to biohazards, agents known to cause zoonotic diseases, and hazardous chemicals
Strict adherence to all safety standards, protocols, and protective measures is required to ensure a safe working environment.
This role may involve some travel occasionally.
What You Can Expect From Us:
Hourly rates targeting: $23 / hr
Opportunity for annual cash bonus and merit pay increase consideration
Health / Dental / Vision Benefits Day - One
5% matching 401k
On the job training and career advancement opportunities
Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, employee stock program, foundation donation matching, and much more!
Opportunity to do meaningful work where you positively impact the lives of people and pets all over the world
Schedule:
This is a full time (40hr/wk), day-shift role
The schedule for this position is: Monday - Friday
The hours for this position are: 8am - 5:30pm
This is an on-site position where you will be working in our lab
The shifts and hours may vary slightly depending on business needs.
Reliable and dependable attendance is an essential function of this position
Why IDEXX?
We’re proud of the work we do, because our work matters. An innovation leader in every industry we serve since 1983, our team members help pet owners worldwide keep their companion animals healthy and happy, ensure safe drinking water for billions, and help farmers protect livestock and poultry from disease.
We have customers in over 175 countries and a collaborative global workforce. Our culture is one that embraces challenges and encourages learning and discovery. At IDEXX, you’ll be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement.
Knowing our work makes a meaningful impact on the health and well-being of pets and people is what motivates us every day. If meaningful work and a sense of purpose are at the top of your list, you’ll find it here.
Let’s pursue what matters together.
IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.
Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa for this role.
As a Customer Support Consultant - Lab Liaison, you will work on site in our DALLAS, TEXASlab.
Does this sound like the opportunity for you? Apply today!
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