Customer Support Engineer-TSMC AZ

Company Overview

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Their technologies are essential for producing electronic devices such as laptops, smartphones, wearables, VR devices, and smart cars. The company invests heavily in R&D and gathers expert teams of physicists, engineers, and data scientists to collaborate with leading technology providers.

Group/Division

The KLA Services team, headquartered in Milpitas, CA, includes Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The team ensures operational quality and productivity through a wide range of services including proactive management, technical support, and parts availability worldwide.

Job Description/Preferred Qualifications

• Evaluate, analyze, diagnose, and troubleshoot technical equipment problems remotely or onsite.
• Repair complex system-level problems with no standard procedures at customer sites.
• Represent the company and take accountability for customer satisfaction.
• Ensure operational quality and coordinate with customers to minimize downtime.
• Assist Installation Engineers in problem resolution.
• Prepare field service reports and document recurring problems.
• Build and maintain positive customer relationships by resolving complex issues.
• Contribute to knowledge capturing, reuse, collaboration, and improvement.
• Manage return materials authorization (RMA) processes promptly and accurately.
• Handle critical technical issues and coordinate with system engineering teams onsite.
• Travel approximately 20% after training; responsibilities include office and onsite support for projects and demos.

Minimum Qualifications

• Master's degree with 0 years related experience, or
• Bachelor's degree with 2 years related experience.

Additional Information

Base Pay Range: $28.23 - $44.81 per hour. Benefits include medical, dental, vision, life insurance, 401(K) with company matching, stock purchase program, tuition reimbursement, and more. KLA is an equal opportunity employer and provides reasonable accommodations.