Customer Support Engineer TSMC AZ

Company Overview

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using KLA's technologies. The company invents systems and solutions for the manufacturing of wafers, reticles, integrated circuits, packaging, printed circuit boards, and flat panel displays. KLA invests heavily in innovation and research and development, working with leading technology providers to accelerate the delivery of tomorrow's electronic devices.

Group/Division

The KLA Services team, headquartered in Milpitas, CA, includes Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. This organization partners with field teams and customers to maintain product performance through comprehensive services, including tool management, expert engineering support, worldwide service engineers, 24/7 technical support, knowledge management, and extensive parts network.

Job Description/Preferred Qualifications

• Work under supervision to update, troubleshoot, diagnose, and repair complex capital equipment at customer sites and trade shows.
• Represent the company to customers and ensure customer satisfaction with services provided.
• Evaluate, analyze, diagnose, and troubleshoot technical equipment problems via telephone or on site; repair and update equipment to enhance customer production.
• Repair system-level problems without standard procedures based on knowledge, training, and certification.
• Assess customer processes for issues like chemical leaks or contamination and recommend actions such as fab shutdowns for safety.
• Prepare service reports and documentation on recurring problems; assist in preparing quotes for labor, travel expenses, and parts.
• Assist other field service engineers and provide guidance to Installation Engineers during installations or demonstrations.
• Travel to customer facilities as needed.
• Contribute to knowledge management efforts including capturing, reuse, collaboration, and improvement.

Minimum Qualifications

• Bachelor's degree plus 2 years of experience or equivalent.