Customer Support Specialist

Consumer Care/Customer Care

Permanent

Job Description

Join us to create change and have an impact in homes around the world.

At Electrolux, a leading global appliance company, we strive every day to shape living for the better for our consumers, our people, and our planet. We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living.

Come join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute, and grow together.

Where you’ll be:

This position will be based in Mississauga, ON, hybrid work policy model.

All About the Role:

The Customer Support Specialist serves as the primary point of contact for B2B dealer and national accounts, delivering responsive, solutions-oriented support across the order lifecycle. This role combines strong communication, organization, and problem-solving skills to manage customer inquiries, process orders, and coordinate with cross-functional teams to ensure accurate, timely delivery. The ideal candidate is detail-oriented, adaptable, and thrives in a fast-paced environment while maintaining a high level of customer satisfaction and service excellence.

Key Responsibilities:

• Serve as the first point of contact for customer inquiries via phone and email, including order status, shipment details, and portal support
• Process and maintain customer orders within the ERP system, ensuring accuracy and timely updates
• Document customer interactions and order activity in the CRM system
• Coordinate shipping appointments with customers and carriers to support on-time delivery
• Partner with supply chain teams to track shipments and resolve delivery or inventory issues
• Proactively communicate delays, constraints, and alternative solutions to customers
• Support expedited shipping requests and prioritize urgent customer needs
• Provide cross-functional and team support as needed to maintain service continuity

Minimum Qualifications

• 2+ years of experience in order management, customer support, or a related function
• Bilingual in English and French (required)
• Experience working with ERP systems (SAP preferred) and CRM tools
• Strong proficiency in Microsoft Excel and general Microsoft Office applications
• Ability to manage high-volume workloads with attention to detail and accuracy

Benefits highlights:

• Discounts on our award-winning Electrolux products and services
• Family-friendly benefits
• Insurance policy plan
• Extensive learning opportunities and flexible career path

Please be advised that we are unable to offer visa sponsorship for this position at this time.

Find more on: Electrolux Group North America:

https://www.linkedin.com/company/electrolux/life/northamerica/ Electrolux Group Careers: https://career.electroluxgroup.com/global/en

The expected compensation for this role includes a base salary of $60,400 to $72,500 per year. Final compensation will be dependent on several factors including experience, skills, and education.

Electrolux offers a comprehensive benefits program for full‑time employees, including health and wellness coverage, retirement savings programs, vacation, and statutory holidays. (Optional)

This posting is for an existing position vacancy.

We use artificial intelligence as a tool to provide data points and recommendations based on the information provided in applications, but candidate selection decisions are made by people.

Electrolux Canada Corp is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. If you need assistance or an accommodation during the application process because of a disability, it is available upon request through hrsnorthamerica@electrolux.com. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.

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