Customer Support Specialist

Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water and shipping.

As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.

Are you passionate about delivering excellent customer service and ensuring smooth project execution from start to finish? We are looking for a Customer Support Specialist to join our team and play a key role in managing customer orders throughout the entire order-to-cash process.

In this position, you will work closely with customers, suppliers, logistics partners, and internal stakeholders to ensure timely deliveries, efficient order execution, and a seamless customer experience. If you enjoy problem-solving, working in an international environment, and coordinating multiple activities at once, this could be the perfect opportunity for you.

Key Responsibilities:

• Manage the full order-to-cash process for complex orders, from acceptance to invoicing.
• Oversee order fulfillment, procurement of equipment and parts, technical coordination, cost monitoring, warehousing, shipping, and invoicing.
• Act as the main point of contact for customers, providing updates on order status, delivery schedules, and resolving inquiries.
• Handle purchasing, supplier documentation, and international trade logistics (export/import, customs).
• Track backlog and work-in-progress; manage customer and supplier claims.
• Coordinate with the factory and company headquarters.
• Schedule deliveries and send shipment notifications.
• Assist with payment follow-ups and reminders.
• Collaborate with cross-functional teams to continuously improve customer satisfaction and operational efficiency.

What We're Looking For:

• Bachelor’s degree in business administration, Supply Chain, Logistics, Engineering, or a related field (or equivalent practical experience).

• 1 year of experience in customer support, order management, or a similar role.
• Fluency in Turkish, good knowledge of English
• Strong analytical skills with the ability to interpret data and make informed decisions.
• Excellent problem-solving and organizational skills.
• Strong communication and interpersonal skills.
• Self-driven, proactive, and results-oriented mindset.
• Quick learner with the ability to work effectively under pressure and manage competing priorities.

Why Join Us?

• Be part of a global and collaborative team.
• Gain exposure to complex projects and international operations.
• Develop your expertise in customer support, logistics, and project coordination.
• Enjoy opportunities for professional growth and continuous learning.
• Make a direct impact on customer satisfaction and business success.

If you are customer-focused, detail-oriented, and ready to take ownership of exciting challenges, we would love to hear from you.

We care about diversity, inclusion, and equity in our recruitment processes. We also believe behavioral traits can provide important insights into a candidate’s fit to a role. To help us achieve this, we apply Pymetrics assessments. Upon application, you will be invited to play the assessment games and completing them is mandatory.