Key Responsibilities
Security Monitoring & Alert Triage
- Monitor and triage security alerts and platform health notifications from SIEM (Microsoft Sentinel), NIDS, NMS, and OT-specific security platforms (Nozomi Vantage, Claroty SRA).
- Perform initial classification of alerts based on severity, asset criticality, and business impact, ensuring
timely action in line with customer SLAs. - Continuously monitor threat detection (MDR) and platform health (CCM) queues across assigned customer
accounts during shift.
Investigation & Incident Handling
- Conduct initial investigation and basic correlation of security events following documented SOPs, playbooks, and runbooks.
- Enrich alerts with contextual data - asset information, past incident history, known threat indicators -
and update ticketing systems (ServiceNow, iTop) with structured case notes. - Identify and escalate complex security incidents, advanced threats, or platform issues to MDR L2 or CCM L2
teams with full context and documented handoff. - Coordinate with L2 analysts and Security SMEs during critical incidents to support mitigation and closure of
high-severity events. - Update and follow incident response playbooks aligned to the OT/ICS threat landscape, including adversary
behaviour in industrial environments.
Reporting & Documentation
- Maintain thorough documentation of all actions taken, follow-ups, escalation history, and case closure
notes within the ticketing system. - Prepare KPI dashboards, shift handover reports, and contribute to Monthly Service Reports (MSRs) for
assigned customer accounts. - Support SIEM administration activities including ad hoc reporting and basic troubleshooting.
Shift Operations & Team Collaboration
- Adhere to shift operational standards including ticketing hygiene, SLA adherence, and shift handover
protocols. - Liaise with internal stakeholders and customer contacts regarding security issues, service updates, and
future recommendations. - Coordinate with Security SMEs to support the development and tuning of detection rules targeting
adversary activity in ICS/OT domains. - Support security awareness activities and contribute to internal knowledge-sharing and knowledge base
updates. - Participate in SOC shift roster management to ensure continuous 24×7 coverage.
- 1-3 years of experience in a Security Operations Centre (SOC) or MSSP environment with 24×7 shift
exposure. - Demonstrated ability to monitor, triage, and investigate security events in a production SOC environment.
- Hands-on experience with SIEM platforms
- Microsoft Sentinel is essential; Splunk is advantageous.
- Experience working with ticketing platforms such as ServiceNow or JIRA for case handling, alert triage, and
escalation workflows.
Looking to make an IMPACT with your career?
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IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.
We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.
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