Data Analyst, IT Service Center

IT Service Center Operations Data Analyst delivers high value insights that improve performance, efficiency, and customer experience of our Service Center operations and projects. This role integrates subject matter expertise in call center metrics and project reporting with strong analytical skills in SQL, Hive, Tableau, and Alteryx to produce scalable reporting, conduct deep dive analytics, and support operational strategies.

Responsibilities:

Analytical & Critical Thinking

• Applies advanced analytical methods to solve complex operational problems.

• Translates ambiguous questions into structured analytical approaches.

• Identifies trends, relationships, and root causes within large datasets.

Technical Proficiency

• Demonstrates expert-level ability in SQL, Tableau, Hive, and Alteryx.

• Builds efficient, scalable data models and workflows.

• Troubleshoots data quality issues and implements sustainable fixes.

Business Acumen

• Understands call center operations, drivers, and performance levers.

• Connects analytics to business outcomes, operational strategies, and customer experience.

• Anticipates emerging risks and opportunities based on data.

Communication & Storytelling

• Communicates complex insights clearly to non-technical audiences.

• Crafts compelling visualizations and narratives that influence decisions.

• Adapts communication style for executives, managers, and frontline leaders.

Collaboration & Partnership

• Builds strong relationships with Operations, WFM, Technology, and project teams.

• Works collaboratively to define requirements, deliver insights, and support initiatives.

• Encourages open dialogue and proactively shares information.

Problem Solving & Innovation

• Develops creative, >

  Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

  Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

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