Job Description:
***DXC Technology is committed to building diverse, inclusive teams. We welcome applications from all backgrounds and particularly encourage interest from women, underrepresented groups, and neurodivergent candidates. We offer reasonable adjustments throughout the hiring process and are dedicated to creating a supportive, accessible environment for everyone.***
Data Center Technician
Onsite in Client's Data Centre (West London area)Working Hours:0800 to 1600 Monday to Friday (with on-call availability for 24/7 support)Security Clearance:UK nationals only for SC clearance (British passport, no dual nationality, 5 years continuous UK residency)
Primary Objective
Leads and manages the data centre operations team, ensuring 24/7 reliability, security, and performance of physical and virtual infrastructure. Combines hands-on technical expertise with people leadership, operational planning, and stakeholder management. Acts as the primary point of accountability for all data centre operations, maintenance, and incident response activities.
Key Responsibilities
Leadership & Team Management
- Manage, mentor, and develop a team of data centre technicians, including performance reviews, shift scheduling, and skills development
- Set team objectives and KPIs aligned with client SLAs and operational targets
- Conduct regular one-to-ones, team meetings, and performance appraisals
- Manage on-call rotas and ensure adequate coverage for 24/7 support requirements
- Foster a culture of accountability, continuous improvement, and safety
Infrastructure Management
- Oversee the installation, configuration, and maintenance of servers, networking devices, and storage equipment
- Ensure all hardware deployments follow documented procedures and change management processes
- Manage structured cabling infrastructure to maintain standards and support scalability
System Monitoring & Environmental Controls
- Oversee monitoring of environmental controls (HVAC, temperature, humidity) and power systems (generators, UPS) to ensure optimal operating conditions
- Ensure proactive alerting and response procedures are in place for environmental anomalies
- Manage capacity planning for power, cooling, and physical space
Incident Response & Troubleshooting
- Act as escalation point for critical infrastructure incidents
- Ensure the team operates as effective first responders to identify, troubleshoot, and resolve hardware and network issues
- Lead post-incident reviews and ensure root cause analysis is completed and actions implemented
Maintenance & Security
- Plan and schedule routine and preventive maintenance on all infrastructure
- Ensure adherence to physical security protocols, access control procedures, and data centre standards
- Coordinate planned maintenance windows with the client and internal teams
Stakeholder & Vendor Management
- Act as primary point of contact for client data centre operations
- Attend and contribute to service review meetings, providing operational reporting and insights
- Coordinate with third-party suppliers for equipment procurement, maintenance contracts, and SLA adherence
- Manage vendor relationships and hold suppliers accountable to agreed service levels
Operational Planning & Budget
- Manage operational budgets for equipment, maintenance, and consumables
- Conduct capacity planning and provide recommendations for infrastructure investment
- Develop and maintain forward schedules of change and maintenance plans
Documentation, Reporting & Governance
- Maintain accurate documentation including inventory records, change management logs, and incident reports
- Produce regular operational reports covering uptime, incidents, capacity, and SLA performance
- Ensure compliance with data centre standards (e.g., Uptime Institute Tier classifications), health & safety regulations, and audit requirements
Continuous Improvement
- Identify and implement process improvements to enhance efficiency, reduce downtime, and improve service delivery
- Drive adoption of best practices across the team
- Contribute to the development of operational procedures, runbooks, and standard operating procedures
Required Skills and Qualifications
- Proven experience managing 24/7 operational environments with on-call responsibilities
Technical Knowledge
- Deep understanding of servers, structured cabling, and network infrastructure
- Strong knowledge of data centre environmental systems (power distribution, cooling/HVAC, UPS, generators)
- Experience with data centre monitoring tools and DCIM platforms
- Understanding of virtualisation technologies (VMware, Hyper-V)
- Knowledge of change management, incident management, and ITIL processes
Leadership & Management Skills
- Proven people management experience including performance management, team development, and rota planning
- Strong stakeholder engagement and client-facing communication skills
- Budget management and vendor negotiation experience
- Ability to lead under pressure and manage competing priorities
Soft Skills
- Excellent problem-solving and decision-making abilities
- Strong written and verbal communication skills
- Ability to work on-call and respond to critical incidents outside core hours
- Collaborative approach with the ability to influence at all levels
Desirable Certifications
- CDCP (Certified Data Centre Professional) or CDCS (Certified Data Centre Specialist)
- CDFOM (Certified Data Centre Facilities Operations Manager)
- CompTIA Server+, CompTIA Network+, or CCNA
- ITIL Foundation (minimum)
Security Clearance
Candidates must be sole UK nationals (British passport holders only, no dual nationality) and must have resided continuously in the UK for the past 5 years to meet SC clearance requirements.
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
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