Data Operations Lead, Shell Energy
Shell
Greater London, England, United Kingdom
Full-Time
Competitive
OfficeManager
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What’s the role
As the Data Operations Lead, you will ensure robust, reliable, and responsive data operations across Shell Energy Trading, acting as the operational backbone for all data flows and user support. This role is critical to maintaining the integrity and availability of trading data pipelines, managing SLAs, and providing first-line support for data-related queries and requests.
Reporting to the Chief Data Officer, the Data Operations Lead combines technical oversight with operational excellence to guarantee that Shell Energy’s trading data infrastructure is fully optimised.
What you’ll be doing
Data Pipeline Operations
Run and monitor intraday and end-of-day (EOD) data pipelines across trading systems.
Ensure timely and accurate data delivery to support trading, risk, and analytics functions.
Service Level Management
Define and manage SLAs for data availability, quality, and performance.
Track and report operational metrics to stakeholders.
Reliability & Incident Management
Implement robust reliability practices for critical data services.
Lead incident response and root cause analysis for data-related issues.
Manage change requests and ensure controlled deployments.
Disaster Recovery & Failover
Execute DR and failover plans for critical data services to ensure business continuity.
Data Request & Support Management
Act as the single point of contact (DPM) for new data requests and support queries.
Serve as the first port of call for all data queries, issues, and requests from business users.
Continuous Improvement
Identify opportunities to enhance pipeline efficiency, reliability, and automation.
Collaborate with Data Engineering and IDT teams to implement improvements.
What you bring
Strong background in data operations within trading or financial services environments.
Hands-on experience with data pipelines, scheduling tools, and monitoring systems.
Familiarity with incident management, change control, and disaster recovery processes.
Excellent stakeholder management and communication skills.
Ability to work under pressure and deliver in time-sensitive environments.
Knowledge of energy trading systems and data flows is highly desirable.
What we offer
You bring your skills and experience to Shell and in return you work with talented, committed people on one of the most important challenges facing our planet. You’ll have the opportunity to develop the skills you need to grow in an environment where we value honesty, integrity, and respect for one another. You’ll be able to balance your priorities as you become the best version of yourself.
Progress as a person as we work on the energy transition together.
Continuously grow the transferable skills you need to get ahead.
Work at the forefront of technology, trends, and practices.
Collaborate with experienced colleagues with unique expertise.
Achieve your balance in a values-led culture that encourages you to be the best version of yourself.
Benefit from a range of flexible working options.
Perform at your best with a competitive starting salary and annual performance related salary increase – our pay and benefits packages are considered to be among the best in the world.
Take advantage of paid parental leave, including for non-birthing parents.
Join an organisation working to become one of the most diverse and inclusive in the world. We strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientation, and life experiences to apply.
Grow as you progress through diverse career opportunities in national and international teams.
Gain access to a wide range of training and development programmes.
We are committed to attracting a broader and more diverse pool of candidates. If this position doesn’t feel like the perfect fit for your qualifications right now, we’d still love to hear from you.
Shell is working to advance an inclusive, psychologically safe and accessible environment where people with disabilities can excel. If you require any accommodations or accessibility adjustments (e.g. assistive technology, communication support, or other) during the application or interview process, please let us know when prompted in your application. We strive to ensure that our process and workplace is accessible to everyone and are dedicated to making reasonable adjustments to support your needs.
Shell in The United Kingdom
Shell UK remains one of the North Sea’s biggest producers, supplying around 10% of the UK’s total oil and gas needs. But perhaps the most recognisable face of Shell in the UK is our network of over 1,000 Shell-branded service stations.
In the years ahead, as the UK looks to strengthen energy security and deliver its 2050 net-zero goal, Shell UK aims to play a crucial role. We aim to be a major investor in the UK energy system by helping our customers decarbonise with a focus on transport and industry.
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