Come join a team that improves Chase's self-service experiences for millions of customers.
As a Data Science Senior Associate at JPMorganChase on the DigiOps Analytics team, you will support an extensive portfolio by using behavioral and customer journey data to provide recommendations that enhance the customer experience and build long-term, profitable customer relationships. You will help define objectives and key results, develop and measure A/B tests, answer strategic analytical questions, and create analytical plans to drive outcomes. You will deliver clear, actionable insights while partnering closely with Product, Technology, Design, and Analytics teams, and you will share learnings broadly across stakeholders.
Job responsibilities
- Analyze, visualize, and tell compelling stories through data about customer behaviors and digital journeys
- Increase data-informed decisions through establishing partnerships, best practices, and clear communications
- Create experiment and analytical plans to measure the customer impact of new strategies and operational improvements
- Identify opportunities to drive business outcomes through insights, objectives and key results development, and deep-dive analysis
- Collaborate with cross-functional teams to identify and prioritize initiatives that drive operational efficiencies and improve customer experience
- Promote and share successes and learnings across key stakeholders and partner teams to drive increased awareness and adoption of a journey-led approach to innovation
- Partner with the Modeling Center of Excellence and other analytics teams to support predictive modeling, machine learning, and advanced analytics projects
- Ensure data is highly governed and controlled, coordinating with Data Owner Leads as needed
- Provide consultation for the broader Data & Analytics organization as an expert in behavioral and customer journey data
Required qualifications, capabilities and skills
- Formal training or certification on software engineering concepts and 3+ years applied experience
- 3+ years of experience analyzing customer experiences, digital products/usage, or in digital operations, strategy, or a related field
- Detail-oriented and structured thinker with a passion for analyzing data and providing clear actionable insights
- Ability to organize complex business problems and translate them into analytical plans, and execute with high quality
- Strong communication and presentation skills to deliver insights to executives and partner with other teams
- Proficiency with SQL
- Experience with web analytics
- Bachelor's degree required
Preferred qualifications, capabilities and skills
- Experience with analytical tools such as Copilot, Python, R, Alteryx, Tableau, and Adobe Analytics
- Experience working with big data environments (for example, Hadoop, Teradata, Snowflake)
- Experience with A/B testing
- Experience in financial services or a similar industry
- Strong slide-writing and presentation skills to deliver analytical insights
ABOUT USChase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAMOur Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
The CCB Data & Analytics team responsibly leverages data across Chase to build competitive advantages for the businesses while providing value and protection for customers. The team encompasses a variety of disciplines from data governance and strategy to reporting, data science and machine learning. We have a strong partnership with Technology, which provides cutting edge data and analytics infrastructure. The team powers Chase with insights to create the best customer and business outcomes.
