Ignite your passion for product innovation by leading customer-centric product development and shaping the future of debit experiences for millions of customers. Leverage your strategic vision and leadership capabilities to deliver innovative solutions that enhance customer engagement, business growth, and operational excellence.
As a Product Director within Debit Product - Consumer Bank team, you will define and execute the strategic vision, roadmap, and growth initiatives for key debit products and customer experiences. You will lead cross-functional teams across product, technology, operations, risk, controls, marketing, and analytics to deliver innovative capabilities that drive customer adoption, improve engagement, and achieve business objectives. As a senior product leader, you will challenge traditional approaches, influence strategic decisions, and foster a culture of continuous innovation and customer obsession. The Debit Product organization is responsible for delivering secure, scalable, and customer-focused debit solutions that support everyday banking experiences while balancing growth, risk, and operational excellence.
Job Responsibilities
- Own the product vision, strategy, roadmap, and execution for key Debit Product initiatives
- Lead the end-to-end product lifecycle from discovery and ideation through launch, optimization, and ongoing enhancements
- Define and deliver product strategies that improve customer experience, increase engagement, and support business growth objectives
- Establish and monitor product performance metrics, including customer adoption, utilization, financial outcomes, risk posture, and operational efficiency
- Partner closely with technology, operations, risk, compliance, legal, controls, marketing, analytics, and customer experience teams to deliver high-quality solutions
- Identify emerging market trends, customer needs, and competitive opportunities to inform product differentiation and innovation strategies
- Drive prioritization decisions, balancing customer needs, business goals, technical feasibility, risk considerations, and resource constraints
- Influence executive stakeholders and develop business cases supporting strategic investments and product enhancements
- Ensure products comply with regulatory, risk, control, and governance requirements while maintaining an exceptional customer experience
- Coach and mentor product managers and product associates on product management best practices, customer-centric design, and strategic thinking
- Foster a culture of innovation, accountability, collaboration, and continuous improvement across the product organization
Required Qualifications, Capabilities, and Skills- 8+ years of experience delivering products, technology solutions, payments products, or customer-facing digital experiences
- Extensive knowledge of product management disciplines, including strategy development, roadmap management, customer discovery, and product lifecycle management
- Proven experience building and executing product strategies that drive measurable business and customer outcomes
- Strong understanding of customer experience design, product performance measurement, and data-driven decision-making
- Demonstrated success influencing senior stakeholders and leading complex cross-functional initiatives.
- Experience managing competing priorities and driving results in a large, matrixed organization
- Strong analytical, problem-solving, and strategic planning skills
- Experience balancing customer needs, operational requirements, risk management, and financial objectives
- Exceptional written and verbal communication skills, including executive-level presentation experience
- Proven ability to lead change initiatives and influence organizational transformation
- Experience working in highly regulated financial services, payments, banking, or fintech environments
Preferred Qualifications, Capabilities, and Skills- Deep knowledge of debit, payments, consumer banking, card, or transaction products
- Experience managing products with significant customer scale and transaction volume
- Recognized thought leader within product management, payments, or consumer banking
- Experience delivering digital transformation and modernization initiatives
- Strong understanding of card networks, payments ecosystems, financial services regulations, and fraud/risk management considerations
- Track record of leading and developing high-performing product teams
- MBA or other advanced business, technology, or analytics-related degree
ABOUT USChase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAMOur Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
We are here to help you manage your money with checking, savings and credit cards, combining the latest banking technology with comprehensive solutions to meet the financial needs of nearly half of U.S. households.
