At Jabil (NYSE: JBL), we are proud to be a trusted partner for the world's top brands, offering comprehensive engineering, supply chain, and manufacturing solutions. With 60 years of experience across industries and a vast network of over 100 sites worldwide, Jabil combines global reach with local expertise to deliver both scalable and customized solutions. Our commitment extends beyond business success as we strive to build sustainable processes that minimize environmental impact and foster vibrant and diverse communities around the globe.
JOB SUMMARY
The Electronics Diagnostic & Training Technician is responsible for the verification, testing, and advanced diagnosis of electronic circuit board assemblies at both the component and board levels. This role is integral to supporting operational excellence and workforce development by delivering structured training, hands-on coaching, and performance oversight. The position ensures high levels of diagnostic accuracy, continuous process improvement, and strict adherence to established quality standards.
Essential Duties and Responsibilities
- Perform advanced diagnostic analysis of powered functional test failures, including power, traffic, and network-related issues, at the component level, with a focus on minimizing Engineering and Component hold volumes.
- Execute verification testing and perform complex troubleshooting using a variety of industry-standard electronic test and measurement equipment.
- Analyze, interpret, and apply technical documentation, including schematics, engineering change (EC) notices, visual aids, debug tools, and established test procedures.
- Partner closely with Test Engineering to support data-driven initiatives aimed at improving diagnostic efficiency, fault isolation accuracy, and overall production yield.
- Evaluate failure trends through detailed data analysis and contribute to continuous improvement efforts by recommending and implementing corrective actions.
- Collaborate effectively with cross-functional teams to achieve departmental production targets, quality objectives, and key operational performance metrics.
- Provide structured, one-on-one coaching, mentorship, and guidance to technicians, loaders, testers, and new hires to strengthen technical competency and ensure consistent execution.
- Deliver ongoing, hands-on training on failure modes, process enhancements, and testing updates to maintain workforce alignment with current standards and operational requirements.
- Monitor shift-level diagnostic performance and accuracy, proactively identifying skill gaps and implementing targeted retraining and development plans.
- Support Test Engineering through the management of ticketing and escalation systems, ensuring timely identification, tracking, and resolution of technical issues.
- Conduct regular performance evaluations and assessments for technicians, tracking diagnostic accuracy, consistency, and overall effectiveness.
- Assist in the planning and execution of Design of Experiments (DOE), including supporting data collection and analysis activities to drive process optimization.
- Develop, maintain, and update training documentation, including work instructions, process guidelines, and training materials to support continuous workforce development.
- Ensure full compliance with company policies, procedures, and security requirements at all times.
- Maintain strict adherence to all applicable environmental, health, and safety regulations.
- Perform additional duties and responsibilities as assigned to support business needs and continuous improvement initiatives.
Qualifications and Knowledge Requirements- Demonstrated ability to diagnose complex technical issues, analyze data effectively, and develop well-supported, data-driven solutions.
- Strong proficiency in the use of electronic test and measurement equipment within a diagnostic or manufacturing environment.
- Advanced computer skills, including experience working with Windows and/or Linux-based operating systems and enterprise-level software applications (e.g., Jabil systems or equivalent).
- Proven ability to read, interpret, and accurately apply technical documentation and visual instructions in a production environment.
- Excellent verbal and written communication skills, with the ability to clearly present technical information to individuals and groups at various organizational levels.
- Ability to create, maintain, and update clear, concise training materials, documentation, and standard operating procedures.
- Strong attention to detail, with the ability to consistently follow standardized processes and procedures with minimal supervision.
- Proficiency in basic mathematical concepts and the ability to interpret data, ratios, performance metrics, and graphical trends.
- Demonstrated ability to effectively balance technical diagnostic responsibilities with training, coaching, and performance management duties.
Preferred Qualifications- Minimum of 1+ year of experience in a diagnostics, electronics manufacturing, or high-volume production environment.
- Hands-on experience with electronic circuit board diagnostics within a complex manufacturing setting.
- Previous experience providing training, coaching, or mentoring to cross-functional production teams, including technicians, loaders, and testers.
- Familiarity with key production performance indicators (KPIs), yield improvement strategies, and process optimization methodologies.
Jabil, including its subsidiaries, is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, national origin, sex, age, disability, genetic information, veteran status, or any other characteristic protected by law.
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