Dedicated Care Navigator (EAP Onsite)

Reporting to a Clinical Manager, Clinical Operations and partnering with Customer Success, the Dedicated Care Navigator will be responsible for providing dedicated clinical support and essential EAP functions to a hospital system, directly supporting the wellness of doctors, nurses, and other healthcare professionals at their in-person worksite locations.

This is a full-time on-site position with locations in Austell, Hiram, Marietta, and Douglasville, GA. The required schedule is Monday through Friday from 9am to 5pm EST with some occasional flexibility needed to flex hours (come in early or stay late) to support specific events or shifts of hospital workers that are needing support.

What youll do:

• Provide clinical support and core EAP functions to a hospital system, including physicians, nurses, advanced practice providers, and other healthcare professionals, with a strong focus on supporting mental and emotional health.
• Maintain a flexible onsite presence and adjust work schedules as needed to meet the unique needs of hospital operations, team members, shifts, and critical events.
• Operate at the top of your clinical license by delivering individualized support, consultations, workshops, group programming, and interventions that address the specific mental and emotional health needs of each site.
• Ensure a personalized approach and reduction of barriers to care through in-the-moment member support, assessment, crisis intervention, triage, referral, and ongoing follow-up.
• Serve as a visible ambassador for Spring Health by actively promoting, marketing, and increasing awareness of the full suite of Spring Health services, including therapy, coaching, Work-Life Services, family support resources, and digital mental health tools.
• Collaborate with Spring Health care support and clinical teams to assist members with creating digital accounts, completing online screenings, accessing employer-sponsored resources, and scheduling provider appointments.
• Partner closely with Employee Wellness, Human Resources, site leadership, and other key stakeholders to develop and execute site-specific mental and emotional health strategies, initiatives, and engagement opportunities.
• Lead and support proactive outreach, educational programming, and awareness campaigns designed to reduce stigma and increase utilization of mental health and emotional wellbeing resources.
• Post-event critical incident event follow-up to ensure ongoing support and recovery.
• Conduct consultations and training for leaders, Human Resources, and other stakeholders regarding EAP referrals, workplace concerns, team wellbeing, psychological safety, and available support resources.
• Collect, maintain, analyze, and report on program data, utilization trends, engagement metrics, and outcomes while ensuring data integrity and confidentiality.
• Develop, administer, and evaluate surveys and feedback mechanisms to measure the effectiveness of interventions, trainings, critical incident responses, and site-specific programming.
• Document activities, member interactions, and support efforts in accordance with Spring Health and employer requirements to track engagement, outcomes, and quality.
• Support members in navigating Spring Health resources, employer-sponsored benefits, and community resources.
• Participate in promotional activities, onsite events, educational sessions, and leadership meetings to drive awareness, engagement, and utilization of Spring Health services.
• Complete required training, assignments, and team meetings while maintaining all confidentiality, compliance, ethical, and professional standards.

What success looks like:

• Increased awareness, engagement, and utilization of Spring Health services, including therapy, coaching, and Work-Life Services.
• Strong member care conversion and successful connection to appropriate resources and treatment.
• High-quality clinical support and service delivery.
• Positive member, leader, and stakeholder satisfaction.
• Effective partnerships with site leadership, Human Resources, Employee Wellness, and operational stakeholders.
• Successful development and implementation of site-specific mental and emotional health programming.
• Timely and effective critical incident response and follow-up.
• Accurate data management, reporting, and measurable outcomes demonstrating program impact and value.
• Increased mental health awareness and reduced stigma across assigned locations.

What you'll bring:

• Georgia unrestricted behavioral health licensure: LPC, LCSW, LMFT, or Psychologist with minimum of 3 years of experience.
• Ability to work onsite at four locations outside of Atlanta; Marietta, Hiram, Austell, and Douglasville. Some occasional local travel to alternate worksites may be required.
• Knowledge of healthcare settings and community resources.
• Tech and computer savvy: very comfortable adopting new technologies and platforms. and efficient in tech-related tasks.
• Excellent written and verbal communication skills.
• Able to go above and beyond and to multi-task and context switch!

Bonus skills:

• EAP experience (CEAP preferred).
• Experience working with diverse populations (bilingual preferred).

The target base salary range for this position is $38.46 - $48.71 hourly, and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually at minimum to ensure competitive and fair pay.

Benefits provided by Spring Health:

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medicalaccounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• We offer competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom, a weight management programbased in psychology, thats tailored to your unique needs and goals.
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access toWellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.