About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 700,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries.
Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Digital Inside Sales within Accenture Operations is focused on advertising products using outsourced tele sales operations. In partnership with marketing, we drive business growth through inbound and outbound calls.
As PPSM Senior Manager you will manage the delivery of a program or contracted service to meet schedule, budget, quality and service level requirements. Manage milestones and dependencies across multiple stakeholders. Track, measure and report project costs, performance issues and risks. Manage financial, contractual and operational commitments in alignment with contract and cost management targets as well as plan and manage resource staffing requirements.
Key Responsibilities:
Team Management:
- Lead and support a Sales team, setting clear expectations and providing ongoing coaching and feedback.
- Foster a collaborative and inclusive team environment that encourages open communication and professional growth.
Business Operator:
- Determines operational strategies by conducting needs assessments, performance reviews, capacity planning and cost/ benefit analyses.
- Leading high-performing teams while orchestrating complex, cross-channel digital strategies for market-leading brands.
- Defining user requirements; establishing production, quality, and customer-service standards; contributing information and analysis to the organization.
- Maintains and improves operations by monitoring system performance; identifying and resolving problems; preparing & completing action plans; driving process improvement initiatives & quality assurance programs.
- Accomplishes human resource objectives by recruiting, selecting, orienting, sales training, assigning, coaching, counseling and disciplining employees; administering scheduling systems; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
- Liaise with clients and deliver client asks.
- Coaching and mentoring supervisors/ Managers to enable them to effectively manage their teams.
- Conduct weekly/monthly/quarterly reviews with Sales supervisors.
Policy Adherence:
- Collaborate with relevant stakeholders to ideate. Drive the right team culture & ensure process compliance.
Performance Reporting and Analysis:
- Generate regular reports on metrics, trends, and key performance indicators (KPIs). Utilize data-driven insights to improve DIS review processes and identify areas for enhancement.
Risk Management:
- Identify potential risks and proactively implement measures to mitigate these risks.
- Stay informed about industry best practices and evolving challenges.
Cross-functional Collaboration:
- Collaborate with other teams to align review practices with broader company objectives.
Requirements:
- 12 years overall experience.
- Extensive expertise in scaling digital operations and maximizing ROI.
- 7 years of relevant experience in performance Marketing, growth marketing and Digital Inside Sales.
- Master's degree (preferably in marketing or business) or equivalent experience with digital solutions sales for over 1 year.
- Minimum required English level: C1+
Required Skills:
- Strong coping, emotional resilience, and stress-management skills.
- Ability to perform duties objectively and in line with client policies.
- Strong analytical, critical thinking, decision making, and problem-solving skills.
- Excellent verbal, written communication, negotiation, mediation and conflict management skills.
- Proficiency in conflict resolution and handling difficult situations professionally.
- Adaptability to evolving business environments and new technologies.
- Relationship building and maintenance with clients and partners.
- Effective time and task management abilities.
- Financial acumen including budgeting and cost management.
- Creativity and innovation to improve processes and drive business growth.
- People management skills with high emotional intelligence.
- Strong outbound sales experience in large-scale BPO operations with at least 6 years supervisory or management experience.
- Advanced understanding of digital marketing concepts and trends.
- Experience managing corporate sales and supporting recruitment and talent acquisition.
- Experience in BPO environment managing night shifts.
Other Skills:
- Experience in advertising sales, media account management, client engagement and consistent business growth.
- Experience working against quotas and exceeding sales KPIs.
- Ability to provide strategic advice for advertising investments.
- Effective communication across various organizational levels including senior marketing leaders.
- Flexibility in switching duties as required.
- Experience with CRM systems.
- Dependable, reliable with strong work ethic and time management skills.
Accenture is an equal opportunity employer fostering diversity, inclusion and well-being.
