Delivery Service Manager for Financial & Mobility Technology (Maternity Cover)

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

Roche Digital Technology (RDT) for People & Culture (P&C) acts as the "Capability Factory" for Roche. We are a team of business-minded technologists who play "offense"—moving beyond supporting systems to architecting a high-performance digital chassis. We aim to amplify human potential by creating a zero-effort, intelligent ecosystem where technology simplifies complexity and empowers every Roche employee to do their best work.

The Opportunity

The Delivery Service Manager (DSM) for Financial & Mobility technology ensures that the "what" and "why" of the product vision are actually realized through a disciplined "how". While other roles may focus on long-term strategy or technical design, the DSM ensures that the delivery ecosystem works together effectively to provide a stable, supportable, and high-value service.

• Backlog Ownership: Manage and prioritize the product backlog by balancing business value, risks, and technical dependencies.

• Requirement Translation: Convert stakeholder needs into clear, "ready" user stories equipped with specific acceptance criteria for the development team.

• Release Planning: Lead operational readiness and impact assessments to ensure feature deployments are successfully integrated into daily operations.

• Stakeholder Liaison: Act as the bridge between business leaders and developers to manage expectations and refine the product roadmap.

• End-to-End Execution: Oversee daily operations and track progress to ensure the stable and reliable delivery of services.

• Vendor Management: Serve as the primary contact for external partners, ensuring they meet quality, scope, and compliance standards in collaboration with the Transformation Lead.

• Quality & Health Monitoring: Monitor system health and maintain performance dashboards to ensure high service availability.

• Risk & Compliance: Maintain audit readiness and internal controls to ensure all delivery activities align with security and regulatory policies.

Who you are

• Domain & Methodological Expertise: Possesses deep technical knowledge in specified systems alongside a strong understanding of IT Service Management and SCRUM methodologies.

• Stakeholder & Communication Mastery: Demonstrates excellent English communication skills and the ability to represent user groups, influencing and managing expectations across all levels of the organization.

• Strategic Prioritization: Combines analytical thinking with a "good enough instead of perfection" philosophy to manage high input volumes and meet objectives effectively.

• Independent & Virtual Collaboration: Proven ability to work with minimal supervision and plan personal workloads while remaining a highly effective contributor to virtual teams.

• Problem-Solving & Growth Mindset: Driven by a passion for continuous learning and sharing knowledge, utilizing a hands-on, customer-service-oriented approach to resolve issues.

In exchange we provide you with

• Development opportunities: Roche is rich in learning resources. We provide constant development opportunities, free language courses & training, the possibility of international assignments, internal position changes and the chance to shape your own career.

• Excellent benefits: Competitive salary and cafeteria package, annual bonus, Private Medical Services, Employee Assistance Program, All You Can Move Sportpass, coaching / mentoring opportunity, buddy program, team buildings, holiday party.

• Flexibility: We also support flexibility to help you find your balance. Home office is commonly available (typically 2 office days/week on average). We create the opportunity for freedom in working, where your corporate and private life coexist in harmony.

• A global inclusive community, where we learn from each other. At Roche, we cooperate, debate, make decisions, celebrate successes and have fun as a team. Our leadership is very focused on people, creating a strong, inclusive culture, so you always have the chance to share your opinion.

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