Department Trainer, Food & Beverage

What you get to do:

• Conduct training for Ambassadors to include facility tours, safety training, and assigned station training

• Provide ongoing coaching and retraining opportunities to Ambassadors and support team members through positive reinforcement.

• Communicate with your supervisor any concerns regardingAmbassador’s progress; Identifyadditionaltraining needs

• Conduct necessary training classes and ensure completion of training materials and paperwork for Ambassador and department records

• Provide answers to Ambassadors to achieve job proficiency

• Assist other facilities throughout the park as needed

• Support facility integrity by maintaininghigh level of quality and cleanliness.

• Consistently practices safe work habits including but not limited to use of personal protective equipment, lifting, driving, and reporting of unsafe situations.

• Consistently demonstrates courteous and professional behavior in all work aspects with all Ambassadors and guests.

• Works as part of a team to increase productivity and while providing excellent guest service.

• Maintains a professional appearance that meets grooming standards.

• Complete clerical and administrative tasks such as creating and updating employee files.

• Assist with scheduling in-park facilities as needed.

What it takes to succeed:

• Must have High School Diploma or Equivalent

• Minimum of three (3) months department experience preferred

• Previous training, teaching, and/or presenting experience a plus

• Exhibit effective verbal and written communication skills; speak comfortably in front of small groups; respond effectively to individual and group questions

• Create and maintain a cooperative team environment, to establish positive behaviors and actions of Ambassadors

• Work effectively within a diverse work environment to meet and exceed guest and Ambassador expectations

• Organize resources, establishpriorities and monitor multiple projects and assignments; results oriented

• Must be able to walk and stand for long periods of time in extreme weather conditions, including leading park tours with training groups in a timely manner.

• Must be willing to work a flexible schedule that includes weekdays, weekends, evenings, and holidays.

• Must be willing to work as part of a team as well as work independently with little or no supervision.

• Must be able to complete all required Train-the-Trainer programs and certifications required for delivery of department trainings

• Must be able to multitask while maintaining a positive attitude to ensure excellent guest service.

• Consistently practices safe work habits including but not limited to the use of personal protective equipment, lifting and reporting of unsafe situations.

• Must be able to make phone calls and send correspondence to ambassadors regularly.

• Must be willing to comply with all SEA grooming guidelines and employment standards.

• Must be able to successfully complete all legal, company and department training requirements to include but not limited to passing required tests and certifications withinestablished timelines.

• Must have basic computer and audio/visual skills and be proficient in the use of PowerPoint; familiar with standard computer software programs, i.e., MS Office, Outlook andWindows.
• Must be able to perform other miscellaneous duties as required.