Deputy Manager Customer Experience & Sales - New Opening Roma Outlet Village

Design Your Future at PVH

Deputy Manager Customer Experience & Sales - New Opening Roma Outlet Village

Be part of an iconic story.

PVH is the growth platform for Calvin Klein and TOMMY HILFIGER. Through driving brand strength and relevance, we are connecting our global, iconic brands closer to where the consumer is going than ever before, today and with future generations. Guided by our values and enabled by our scale and global reach, we are driving fashion forward for good, as one team with one vision and one plan. That’s the Power of Us, that’s the Power of PVH+.

The Team

Reporting to the Store Manager, the Deputy Manager Customer Experience & Sales ensures the store performance and optimal Clients Experience through managing and supporting the Sales Team with training, coaching, and sharing feedback.

The Position

• Ensure a positive selling environment by overseeing all aspects of the selling process and creating a welcoming atmosphere for customers.

• Set daily goals for customer service to enhance the overall experience, emphasizing responsiveness and satisfaction.

• Train and coach the team on standards, including customer service, product placement, and efficient time management.

• Assist in goal setting and verification to ensure the team is aligned with quantitative and qualitative objectives.

• Support recruitment and onboarding processes, ensuring new hires are appropriately introduced to the team and company culture.

• Provide continuous feedback to the team, fostering their professional development and addressing performance concerns.

• Facilitate effective communication by conducting regular briefings and training sessions on products, customer relationship management (CRM), and company updates.

• Oversee CRM activities to achieve retention, upgrading, and prospect conversion targets.

• Collaborate with other teams to allocate duties effectively, ensuring a seamless operation within the store.

• Monitor key performance indicators (KPIs) for continuous improvement, using company reports to analyze trends and identify areas for enhancement.

• Provide recommendations for action based on the analysis of sales performance.

The Ideal Candidate

• Preferably 1-2 years’ experience in similar role within structured environment

• Highly developed business acumen

• Ability to take a 'big picture' view of a situation

• Good communication and collaboration skills and abilities

• Highly detail oriented and organized in work

• Fluent in Italian and basic English.