Design Operations Lead

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

The Global Digital Hub has been established within Roche Services & Solutions Center. Our main purpose is to strengthen the digital capabilities of Roche globally by supporting central initiatives with Social Media Management, Brand Support, Digital Publishing Services, Marketing Automation, Copywriting and Creative Design.

As a Design Operations Lead within the Global Digital Hub, you will play a central role in enabling the seamless coordination of design workflows, resource capacity, and project execution within the dedicated scope. You will work closely with Design Project Coordinators (DPCs), Subchapter Leads, Creative Chapter Lead, Network Design Lead, and Service Delivery Lead to drive operational consistency, improve delivery efficiency, and support creative excellence at scale.

You will be accountable for orchestrating the operational aspects of the design function, from resource availability and team capacity to workflow standardization and delivery health monitoring. Your leadership will directly contribute to ensuring timely, high-quality output while enabling a well-supported and structured environment for both designers and project teams.

The Opportunity:

• Coordinate design workstreams across networks and time zones, ensuring seamless delivery.

• Balance team capacity, align resources, and manage workload distribution effectively across design teams.

• Establish and evolve standardized workflows to maintain consistent delivery processes across creative networks.

• Act as the first escalation point for workload conflicts, delivery risks, and process deviations.

• Track and analyze resource utilization and project data to inform planning and decision-making.

• Collaborate with leadership to uphold creative quality through stable and structured workflows.

• Support tool adoption, training, and continuous improvement to drive operational excellence.

Who you are:

• You have proven experience in design operations, creative workflow coordination, or project delivery in a creative or digital environment.

• You are proficient with project management and workflow tools (e.g., Adobe Workfront) and familiarity with digital asset production.

• You have experience in resource planning, capacity management, and delivery coordination.

• You possess strong understanding of creative processes, from intake to final delivery, across print, digital, video, or localization projects.

• You have excellent communication, organizational, and stakeholder management skills.

• You are collaborative, structured, and proactive, with a high level of ownership over operational outcomes.

In exchange we provide you with:

• Development opportunities:Roche is rich in learning resources. We provide constant development opportunities, free language courses & trainings, the possibility of international assignments, internal position changes and the chance to shape your own career.

• Excellent benefits:Competitive salary and cafeteria package, annual bonus, Private Medical Services, Employee Assistance Program, All You Can Move Sportpass, coaching / mentoring opportunity, buddy program, team buildings, holiday party.

• Flexibility:We also support flexibility to help you find your balance. Home office is commonly available (typically 2 office days/week on average). We create the opportunity for freedom in working, where your corporate and private life coexist in harmony.

• A global inclusive community, where we learn from each other. At Roche, we cooperate, debate, make decisions, celebrate successes and have fun as a team. Our leadership is very focused on people, creating a strong, inclusive culture, so you always have the chance to share your opinion.

Explore what the Global Digital Hub is about.

Discover the Roche Services & Solutions Center and how we work together as a truly global team!

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