Desktop Analyst

Position Overview

Align isseekinga motivated and client-focusedDesktop Analystto provide frontline support for end users across our managed services clients. The Desktop Analyst will work within the Align Managed Services team, which delivers monitoring and support for critical and non-critical IT assets. Prior experience supporting users in a managed services or corporate environment is required, andstrong communication, customer service, and troubleshooting skills are essential. Experience working with executive or VIP users is a plus but notrequired. CriticalIT assets. Prior experience supporting users in a corporate environment is preferred, andstrong communication, customer service, and troubleshooting skills are essential. Experience working with executive or VIP users is a plus but notrequired.

This role requires strong attention to detail, the ability to follow documented procedures, and a commitment to delivering high-quality support in a fast-paced environment.

• This is a hybrid role requiring onsite presence three days per week at our NYC office.
• You will be required to participate in a rotational on-call schedule that includes overnights and weekends
• This is a full-time position offering full benefits, a salary in the $65K to $70K range.

Responsibilities

• Providefrontline desktop and end-user technical support for key managed services clients.
• Deliverexcellent customer service, follow-through, and resolution, including occasional support for executive and VIP users.
• Assistusers with common technical issues including:
  • Password resets
  • Basic connectivity issues
  • Microsoft Office Administration
  • O365 ApplicationSupport
  • IP phone and workstation issues
• Perform basic workstation tasks including installing, upgrading, and removing desktop applications.
• Support inventory tracking for hardware, peripherals, and user equipment.
• Escalate issues appropriately to senior team members when necessary.
• Follow documented troubleshooting steps and internal procedures to ensure consistent resolution.
• Ensure desktops, printers, and user workstations are operational and escalate hardware failures as needed.

Required Qualifications

• 1-3 years of helpdesk or desktop support experience in a fast-paced MSP or multi-client corporate environment.
• Prior experience supporting users in a Managed Services Provider (MSP) environment.
• Experience supporting (e.g., on-prem and cloud based infrastructure).
• Hands-on support experience with:
  • Microsoft 365 / O365 and Exchange
  • Intune (endpoint support and basic troubleshooting)
  • Entra ID (Azure AD) and Active Directory (password resets, group membership, basic user support)
  • Remote support tools and VPNs
  • Basic networking concepts (DNS, DHCP, WiFi troubleshooting)
  • Filesharing platforms such as Egnyte, OneDrive, SharePoint, or similar
• Strongcustomer serviceorientation and comfort interacting with users of all technical levels, including occasional Executive or VIP users
• Excellent written and verbal communication skills.
• Ability to multitask, prioritize, and work efficiently in a fast-paced environment.
• Team-oriented mindset with a willingness to learn, grow, and take on increasing responsibility.

Preferred Qualifications

• Bachelors degree or relevant IT certifications preferred (CompTIA A+, Network+, etc.).
• Familiarity with troubleshooting fundamentals, systematic problem solving, andrecognizingwhen to escalate.
• Exposure to the Hedge Fund or Alternative Investment industry is helpful but notrequired.

To support a fair, consistent, and high-quality hiring experience, some interviews may be recorded. These recordings help our team focus fully on the conversation at hand, rather than note-taking, and allow us to better evaluate and improve our recruitment process. Recordings are used solely for internal purposes such as training, quality assurance, and process improvement. Candidates will be informed in advance and asked to provide consent before any recording takes place.

Tier 1

PM26