Desktop Engineer

Position Overview

Align seeks a highly experienced and motivated Desktop Engineer that possesses strong client-service skills and solid desktop troubleshooting experience. This position will report to the Align Managed Services team, which provides monitoring and support services for critical and noncritical IT assets. Prior Hedge Fund or Alternative Investment industry experience is preferred. Qualified candidates will have prior experience providing deskside, technical support for executives and VIPs in a Corporate Environment. Excellent customer service, follow-up, and communication skills are a must.

• This is a hybrid role requiring onsite presence four days per week at client sites.
• You will be required to participate in a rotational on-call schedule that includes overnights and weekends
• This is a full-time position offering full benefits, a salary in the $80K to $95K range.

Responsibilities

• Provide on-site desk side support for desktop-related and end user technical issues at one of our key managed services client locations
• Provide outstanding customer service, IT support, follow through and resolution with a focus on Executive and VIP end users
• Work closely with clients possessing varying levels of IT knowledge and provide technical support for users, including issues related to IP phone, desktop, connectivity, and desktop applications (Microsoft Office / O365)
• Install, upgrade, and remove desktop applications / user workstations
• Troubleshoot general computer and server problems and ensure all systems, workstations and printers are in working order and operating efficiently

Preferred Qualifications

• 2 to 5 years of experience working with a Managed Services Provider
• The ideal candidate will hold a Bachelors degree or equivalent professional certifications
• Advanced understanding of troubleshooting theory, systematic troubleshooting, split-half triage
• Previous experience with Hybrid & Cloud environments
• Proven ability to operate MS 365, Exchange, Intune, Entra ID (Azure AD)
• Strong understanding of Remote Work Systems (VPNs, VMs/AVDs, RDC)
• Familiarity with Active Directory & Group Policy
• Basic networking skills
• Some Hedge Fund or Alternative Investment industry experience is strongly preferred

Qualifications

• A minimum of four years of desktop support / end user technical support experience
• Candidate must be client-focused, comfortable interfacing with executive clients and able to maintain a high level of service
• Excellent verbal and written communication skills and the ability to be prompt and courteous
• Strong attention to detail, multitasking skills, and sense of teamwork
• Ability to work in a fast-paced & dynamic environment

To support a fair, consistent, and high-quality hiring experience, some interviews may be recorded. These recordings help our team focus fully on the conversation at hand, rather than note-taking, and allow us to better evaluate and improve our recruitment process. Recordings are used solely for internal purposes such as training, quality assurance, and process improvement. Candidates will be informed in advance and asked to provide consent before any recording takes place.

Tier 2