Digital Campaigns Subchapter Lead
Roche
San Jose, Costa Rica
Full-Time
Competitive
OfficeManager
At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.
Relocation benefits are not available for this job posting.
Position summary: As a Subchapter Lead in the Global Digital Hub, you ensure delivery on long-term outcomes and strategy, embed and role model the new agile operating model, and inspire subchapter members to collaborate globally towards Roche’s Ten-Year Ambitions while shaping the Hub’s future by building cutting-edge digital capabilities (e.g., Social Media, Website Management, Creative Design, Digital Campaigns, Marketing Automation & Digital Operations), supporting colleagues’ development, driving innovation and value creation, and leading a diverse global team.
The Opportunity:
Coordinate the operation of the subchapter and the Digital Campaign Chapter within the Global Digital Hub: onboard and develop team members through coaching and support, ensure they have the proficiency to execute work packages and deliver objectives, continuously improve ways of working, and professionally represent the subchapter with key stakeholders.
Drive and role model agile collaboration and the embedding of the new operating model, support and lead cross-functional initiatives with a global perspective, and contribute recommendations to improve service and responsiveness to business partners.
Oversee resource management by monitoring resource utilization and customer satisfaction within the subchapter, quickly and effectively engaging resources via formal and informal networks, and working closely with Digital Hub Chapter Leads.
Foster capability development and talent management: find, attract, develop, and retain diverse talent aligned with evolving function and business needs, and support the embedding of the OneRoche mindset within the chapter and across the Global Digital Hub.
Lead Business Process Management as a center of excellence by establishing process governance principles, maintaining proper documentation, and partnering with other Subchapter Leads and RSS organizations to align on strategic priorities, accelerate decision-making, ease bottlenecks, and maximize business impact.
Who you are:
We are looking for upbeat, dynamic individuals who are highly involved and passionate about digital campaigns and willing to learn more about digital campaign management. As a Subchapter Lead, you are a person who enjoys teamwork and has the ability to work in a fast-paced global environment.
You are a proactive, innovative problem-solver with a focus on sustainable and scalable solutions. You love to stay abreast of the latest digital updates in order to provide partners with cutting-edge digital capabilities, being fully aware of the most current digital trends.
Bachelor’s or Master’s degree with 7+ years of experience in digital operations in large organizations, agencies, or start-ups and 3+ years in people development, coaching, and leadership.
Strong communication skills in English (written and spoken; additional languages a plus), with proven ability to navigate complex, multicultural, highly matrixed environments and to engage effectively with senior leaders and cross-functional teams.
Demonstrated project and change management capabilities and end-to-end accountability, combining big-picture impact understanding with the ability to engage others for successful outcomes.
Innovative, analytical problem-solver with a growth mindset (experimentation, continuous learning, feedback), quick to learn new technologies, dynamic and flexible with different tools, and focused on sustainable, scalable process improvements.
Detail-oriented, well organized, efficient in time management, able to work under pressure, manage complex issues, and operate independently while maintaining strong interpersonal and teamwork skills.
Please note: Resumes must be submitted in English, as our interview panel may include participants from outside your local country.
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A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.
Let’s build a healthier future, together.
Roche is an Equal Opportunity Employer.