Schneider Electric has a new opportunity for a Digital Customer Experience Adoption Leader (NAM). This role is Hybrid (2-3 days in-person per week) based in our US Hub locations.
The Customer Experience & Commercial Transformation (CXCT) organization is dedicated to accelerating profitable growth through best-in-class customer experience and overall commercial transformation.
- Best experience for all our customer types, offline & online
- Value-driven pricing and consistent commercial policy
- Best sales force in the industry, equipped with the best tools.
- Strategic partnerships with our Global Distributors
- Systematic channel saturation by mutualization of efforts across SE
Role Mission
The Digital Customer Experience Adoption Leader serves as the primary link between associated domains in global CXCT organization and NAM Zone/Country operations teams, ensuring the successful deployment, adoption, and scaling of Digital Customer Experience and Journey initiatives.
Main Responsibilities
- Act as the primary interface between multiple domains of CXCT & NAM Zone/Country organizations to align on priorities, roadmaps, and KPIs
- Lead the deployment and adoption of Digital Customer Experience and Journey initiatives across NAM markets, including virtual agents, digital engagement solutions and their downstream processes such as ensuring the right leads reach their appropriate destination for action, e.g. sales queries, customer support queries
- Define and execute adoption strategies and activation plans to ensure successful implementation of tools, platforms, and digital customer journeys
- Assess local operational capabilities, digital maturity, and customer experience gaps based on market-specific insights
- Identify opportunities to enhance customer experience through digital solutions and drive continuous improvement using performance data and insights. This will also entail understanding of current internal processes and ensuring new technologies enhance the effectiveness of the processes.
- Establish and track adoption KPIs, ensuring clear governance, reporting, and visibility on performance and impact
- Coordinate with global domain experts to validate business cases, success criteria, and deployment strategies
- Ensure alignment ("handshake") between NAM Operations and global teams on progress, adoption performance, and continuous improvement initiatives
- Develop appropriate cadences to drive progress and action at various levels including local, global and both
Skills, Experience & Competencies
- Minimum 6+ years of experience in digital transformation, customer experience, digital tools, commercial operations, or related roles, with a strong track record of driving adoption and business impact.
- Project management and Program Management skills are an essential part of being successful in this role.
- Strong understanding of digital customer journeys, customer experience frameworks, and digital go-to-market models.
- Demonstrated ability to lead change management and influence stakeholders in a matrix organization.
- Strong communication, stakeholder management, and cross-functional collaboration skills.
- Ability to translate global strategies into local execution plans based on market realities.
- Familiarity with the electrical distribution industry and B2B digital ecosystems is a plus.
- Currently local to one of our US Hubs (Boston, Andover, Foxboro MA; Raleigh, NC; Nashville, TN; Dallas, TX. Chicago, IL)
At Schneider, we believe that every employee is a talent who deserves equal opportunities. This means you matter. Every individual needs to feel valued, supported, and treated fairly to do their best work.
Our Total Rewards is our way of saying: "We see you. We value you". It's more than just pay and benefits- it's a meaningful investment in you. It is designed for you to perform, grow, feel safe, and elevate your potential to shine as an impact maker.
For this U.S. based position, the expected pay range is USD 117,600 - USD 176,400 per year. This pay range includes base pay and short-term incentives. The compensation range for this full-time position applies to candidates located within the United States. Our pay ranges are determined by reviewing roles of similar responsibility and level. Within the pay range, individual pay is determined by several factors including performance, knowledge, job-related skills, experience, and relevant education or training.
Schneider Electric is there when it matters most to you
Our Total Rewards package outlines all the benefits and support you'll enjoy as part of the Schneider Electric team:
Care for Yourself and Your Family. We ensure you feel secure with benefits that help you and your family thrive: medical (with member reward points), dental, vision, and basic life insurance, Benefit Bucks, flexible work arrangements, paid family leaves, well-being programs, 12 holidays per year, and 15 days of paid time off per year.
Invest and Plan Your Future. We help you plan and invest for the future with competitive pay and programs including base salary, incentives, company share ownership, and 401(k) with match.
Grow Your Skills and Career. We support development through performance discussions, global opportunities, the Schneider Career Hub, and learning platforms like Coursera.
Team Up in the Workplace. We encourage collaboration, recognition, sharing your voice, and an inclusive workplace.
Support Your Community. We make a difference through volunteer leave, programs with the Schneider Electric Foundation , youth education initiatives, and military leave benefits.
Looking to make an IMPACT with your career?
When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.
IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.
We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.
Become an IMPACT Maker with Schneider Electric - apply today!
40 billion global revenue
+9% organic growth
150 000+ employees in 100+ countries
You must submit an online application to be considered for any position with us. This position will be posted until filled.
Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.
At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here
Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.
