Digital Director

Location:

4910 Tiedeman Road, Brooklyn Ohio

At KeyBank we are looking for passionate team members with a desire to innovate and think digital first; your objectives will be focused on building optimal customer experiences by leveraging data and tying it back to a bigger strategic vision, enhancing processes, and improving the client experience. This is a fast moving, high-energy environment where the right individual can make a difference on the client experience.

Team members will be responsible for leading a team of digital professionals and working with support partners to define and implement a comprehensive vision, strategy and roadmap. Responsible for developing goals/objectives and measuring against the business objectives while partnering to build reporting/analytics to support ongoing efforts. Develop a highly engaged team of skilled digital professionals; develop and nurture an analytical and digital fluency within the team to drive business curiosity and fact-based decisioning.

Job Responsibilities:

• Bring together diverse, cross-functional teams (including business leads, user experience, design leads, product analysts, engineers and marketers) to meet established business objectives around digital adoption, engagement and customer satisfaction.
• Manage significant products and/or programs; direct the efforts of the most significant or business impacting projects/products
• Develop new enhancement process improvements based on market insights, performance data and voice of the client.
• Demonstrated leadership across team; act as a role model from other; coach/ develop team members
• Partner and support work of product owners and other team members to build and deliver enhancements to Key Bank’s mobile and online capabilities.
• Initiate and lead projects to implement enhancements and innovation while collaborating closely with marketing, technology, product partners, vendors, and internal partners to ensure effective deployment of budget in order to maximize our digital investment.
• Demonstrate strategic thinking with the ability to anticipate client needs; sees ‘big picture’ within business/ product/ capability.
• Understand and leverage competition’s strategy and market trends; translate to contribute to client strategy and anticipate needs
• Translate business goals into digital product concepts and tactical user stories.
• Work closely with stakeholders to advise them on how to develop and sustain a business advantage in their space via Key Bank ’s digital channels.
• Maintain and manage multiple and/or changing priorities quickly with flexibility, initiative, innovation and a team focus to drive success.
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  COMPENSATION AND BENEFITS

  This position is eligible to earn a base salary in the range of $96,000.00 - $181,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives.

  Please click here for a list of benefits for which this position is eligible.

  Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.

  Job Posting Expiration Date: 06/05/2026 KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.

  Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.

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