Digital Global Operations: Technical Chief of Staff

Who are we?

Equinix is the world's digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.

A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.

A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You'll work across teams, influence key decisions, and help shape the path forward. You'll find belonging, purpose, and a team that welcomes you-because when you feel valued, you're empowered to do your best work.

Job Summary

We're seeking an exceptional Chief of Staff to partner with our Head of Digital, Global Operations to drive operational excellence and technology transformation. This role combines strategic thinking, rigorous execution, and executive partnership to accelerate our digital initiatives and maximize organizational impact. As Chief of Staff, you'll serve as a force multiplier for the Heads of Digital-translating vision into execution, removing obstacles, driving key initiatives, and creating the infrastructure for sustained success. This is a high-impact role for someone who thrives in dynamic environments and wants to shape the future of digital innovation in our organization.

Why This Role Matters

This isn't a typical Chief of Staff position-it's an opportunity to shape the digital future of our organization. You'll work at the intersection of strategy, technology, and operations, with visibility across the entire business. You'll develop executive-level skills while making a direct impact on revenue, customer experience, and organizational transformation. For the right person, this role offers unparalleled learning, growth, and the chance to build something meaningful.

Responsibilities

Technical Partnership

• Act as a thought starter on architecture and engineering tradeoffs
• Review technical proposals, roadmap decisions to ensure alignment with business outcomes
• Assist with AI transformation and technical role simplification related engineering transformation

Strategic Planning & Execution

• Partner with the Heads of Digital to develop and refine the digital strategy, ensuring alignment with broader organizational goals
• Translate strategic vision into actionable roadmaps, OKRs, and quarterly plans
• Monitor progress against key initiatives and proactively identify risks, dependencies, and mitigation strategies
• Lead quarterly planning cycles and facilitate strategy review sessions
• Own the digital portfolio, tracking investments, priorities, and resource allocation

Execution & Operational Excellence

• Design and continuously improve operating rhythms, including team meetings, status updates, and decision-making forums
• Identify process inefficiencies and implement solutions that scale
• Build dashboards and reporting mechanisms to provide visibility into team performance
• Manage cross-functional dependencies and resolve bottlenecks
• Establish governance frameworks for digital initiatives

Executive Partnership & Development

• Serve as trusted advisor and thought partner to the Heads of Digital
• Provide executive coaching support, including preparation for high-stakes presentations and stakeholder engagements
• Facilitate reflection and learning, helping to identify blind spots and growth opportunities
• Support leadership development through feedback, frameworks, and strategic perspective
• Act as sounding board for complex decisions and organizational challenges
• Partner with Chiefs of Staff across the Digital an innovation office to share best practice, bridge cross-functional initiatives, and ensure consistency

Communication & Stakeholder Management

• Prepare executive briefings, board materials, and leadership presentations
• Represent the Head of Digital in meetings and forums as needed
• Manage internal communications to ensure team alignment and transparency
• Build relationships with key stakeholders across the organization
• Synthesize complex information into clear, actionable insights

Qualifications

Required

• 10+ years of experience in software engineering or technology roles, including hands on development
• Demonstrated experience as senior engineer or tech lead building and shipping production systems
• 6+ years of experience in strategy, operations, consulting, or similar analytical roles
• Proven track record of managing complex, cross-functional initiatives in fast-paced environments
• Deep understanding of digital technologies, go-to-market motions, and operations technology stacks
• Exceptional project management skills with ability to drive results without direct authority
• Outstanding written and verbal communication skills, including executive-level presentation capabilities
• Strong analytical and problem-solving abilities with comfort in both qualitative and quantitative analysis
• Demonstrated ability to build relationships and influence at all organizational levels

Preferred

• Experience in SAAS, digital transformation, or technology-enabled services
• Background in management consulting, investment banking, or corporate strategy
• Exposure to executive coaching, leadership development, or organizational psychology
• Technical fluency with ability to engage credibly with engineering and product teams
• MBA or advanced degree in business, technology, or related field preferred

The targeted pay range for this position in the following location is / locations are:

United States - Dallas Infomart Office DAI : 177,000 - 265,000 USD / Annual

Canada - Toronto Office TRO : 166,000 - 248,000 CAD / Annual

Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location.The pay range shown is based on our compensation structure in place at the time of posting and may be updated periodically based on business needs. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training.

The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position.

Equinix Benefits

As an employee, you become important to Equinix's success. We ensure all your benefits are in line with our core values: competitive, inclusive, sustainable, connected and efficient. We keep them competitive within the current marketplace to ensure we're providing you with the best package possible. So, wherever you are in your career and life, you'll be able to enhance your experience and bring your whole self to work.

Employee Assistance Program: An Employee Assistance program is available to all employees.
US Benefits: - Insurance: You may enroll in health, life, disability and voluntary plans that are designed for you and your eligible family members. - Retirement: You and Equinix may contribute to a retirement plan to help you plan for your financial future. - Paid Time Off (PTO) and Paid Holidays: You will receive an accrued amount of PTO each pay period along with various paid holidays for you to rest and recharge. Eligibility requirements apply to some benefits. Benefits are subject to change and may be subject to specific plan or program terms.Canada Core Benefits: - Insurance: You may enroll in healthcare coverage that is designed to complement the provincial healthcare system, along with life, disability and optional benefit plans that are designed for you and your eligible family members. - Retirement: You may also enroll in Equinix-sponsored retirement or savings plans: Defined Contribution Pension Plan (DCPP), Group Retirement Savings Plan (RRSP) and Tax-Free Savings Plan (TSFA). - Vacation and Paid Holidays: Equinix offers both vacation and personal time, along with various paid holidays for you to rest and recharge. Eligibility requirements apply to some benefits. Benefits are subject to specific plan or program terms, and to change at Equinix discretion.

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

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This posting is a new position within our organization.