Digital Product Manager Frictionless - 12 months fixed term contract

ING is seeking for an experienced Digital Product Manager to join our Daily Banking Frictionless Banking team for a 12-month Fixed Term Contract.

With the key focus on Daily Banking, we have a number of new opportunities for professionals with Customer Journey and Product Ownerexperience who can add value from day one.

As a Product Manager, you’ll play a pivotal role in shaping and elevating the everyday banking experience for our customers. In this role, you’ll lead digitisation initiatives, optimise end‑to‑end customer journeys, and drive strategic improvements across onboarding, transactions, and savings experiences.

You’ll combine deep product, process, and digital expertise with a strong customer‑first mindset – collaborating cross‑functionally, challenging boundaries, and using data to deliver seamless, efficient, and customer‑centric solutions that keep ING a step ahead.

Our ideal candidate will bring expertise in digital product management, customer experience design and end‑to‑end journey optimisation. While you do not need prior banking experience, you must be confident driving digital transformation, analysing moments of truth, and designing seamless customer journeys that elevate the experience across acquisition, onboarding, and everyday use.

You’ll thrive in an agile, data‑driven environment, collaborate across squads to prioritise and deliver on the initiatives; and continuously innovate to create frictionless, digitised experiences for our Daily Banking customers.

Ready to make an impact?

What you’ll do

• Drive digitisation initiatives that streamline and automate customer journeys across Daily Banking.

• Analyse customer behaviour, feedback and pain points to identify opportunities for journey and process improvement.

• Drive agile delivery by managing backlogs, contributing to sprint rituals and ensuring initiatives land with quality.

• Manage issues, incidents and product risks, implementing structural improvements across systems and processes.

• Collaborate closely with cross‑functional teams — Tech, Operations, Digital, Contact Centre and Marketing — to deliver seamless, customer‑centric outcomes.

What we’re looking for

• Excellent digital product experience with a proven track record in designing and delivering digital solutions that improve customer outcomes.

• Deep customer experience and journey optimisation skills, including analysing pain points, defining moments of truth, and redesigning journeys end‑to‑end.

• Hands‑on experience in customer journey and lifecycle management, especially improving application flows, onboarding processes, and ongoing engagement.

• Ability to drive digitisation and process improvement initiatives that enhance efficiency, automation, and customer satisfaction.

• Exceptional stakeholder management and collaboration skills, working across tech, operations, contact centres and digital teams to deliver customer‑centric outcomes.

• Banking experience is not required—what matters is your digital, analytical, and customer‑first mindset, and your ability to deliver meaningful improvements to customer journeys.

What’s in it for you?

• Discounted ING Health Insurance

• An additional Rest Day to support your wellbeing

• An IMPACT day to volunteer on approved sustainability activity

About Us

At ING, we’re all about making life simpler and more rewarding - for the people who bank with us, the team members who work with us, and the communities we’re proud to support. Joining ING means stepping into an environment where your individuality isn’t just welcomed - it’s celebrated. We’ve built a culture that’s fun, inclusive, and supportive, giving you the freedom to be yourself, so you can do your thing.

Whether you’re taking ownership of exciting projects, thinking outside the box, or working with global colleagues, you’ll find ING is the kind of place where growth isn’t just a possibility; it’s a promise. As a WGEA Employer of Choice for Gender Equality and Family Inclusive workplace, you’ll feel the difference in how we value and champion our people.

We make hiring decisions based on your skills, capabilities, and how you align with our values - not on ticking every box. So, if you’re interested but don’t meet all the criteria, we encourage you to apply. We’re invested in fostering a diverse and inclusive workplace where everyone feels like they belong. We’re your allies in helping you do your thing during the recruitment process, so let us know if you require any support or adjustments when you apply. Let us know if you’d like to chat with an LGBTQ+ Confidential contact.

Sound like your kind of vibe? We can’t wait to hear from you!

(One last note: We operate using a direct talent sourcing model, so no agency introductions, please.)

ING is Australia’s most recommended bank according to RFI Global’s Consumer Atlas Survey, January–June 2025 (n = 29,510) when compared to customers of the 10 largest ADIs operating in Australia.

Applications close 13 July

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