Job Requisition ID #
26WD100457
Role Overview
The Digital Renewals Sales Representative is a skilled level contributor responsible for optimizing workflows to manage high volume renewal cycles, performing advanced negotiation and communication activities, and providing partner support with minimal guidance. The representative proactively identifies customer needs, analyzes churn risks, recommends solutions, and ensures strong customer retention. They leverage CRM systems to automate workflows, analyze data, and streamline renewals processes. This model is not about where people sit, it's about how we win. A primarily office-based inside sales team creates the environment needed to build skills faster, collaborate more effectively, and drive stronger enterprise outcomes, while still respecting flexibility and modern ways of working.
This role is Monday to Friday with an expectation of being in-office 3 days per week.
Key Responsibilities
Renewal Management
Execute end to end renewal motions independently, streamlining workflows and reducing manual effortTerritory Coverage
Provide renewals coverage across a broad range of segmented accounts, prioritizing by spend, complexity, and growth potentialClose Renewals
Defend the current customer base by accurately and independently executing renewalsSales Expansion
Drive and close seat expansions at renewal using standard playbooks with minimal supervisionAuto Renewal Management
Monitor auto renewal statuses and intervene to prevent churn when auto renewals are disabledCRM Hygiene & Forecasting
Develop and maintain pipeline visibility, forecasts, and CRM discipline across all territory accountsSkills & Competencies
Organizational & Time Management: Handles high volume renewal cycles efficiently and independentlyCustomer First Mindset: Proactively identifies customer needs and improves retention outcomesAdvanced Communication: Applies creative approaches to secure renewals with minimal guidanceAdvanced Negotiation: Uses creative techniques to reach renewal agreementsCRM Optimization: Automates workflows, analyzes CRM data, and enhances operational efficiencySales Team Collaboration
Expansion Qualification: Partner with Account Representatives to initiate larger cross sell or expansion motionsPartner Engagement: Provide light touch support for partner owned accounts with minimal guidanceInsights & Reporting: Share churn indicators, renewal blockers, and upsell signals across teamsFeedback Loop: Offer insights on packaging and product improvements based on customer patternsRequired Qualifications2-4 years of experience in inside sales, renewals, account management, or customer success, preferably in software/SaaS environmentsDemonstrated ability to independently execute high volume renewalsExperience using CRM systems (e.g., Salesforce, Dynamics) to manage renewal workflowsProven communication and negotiation skills with the ability to influence customer decisionsAbility to work autonomously, multitask, and prioritize across a large territoryFluent Russian and Ukrainian & English proficiencyPreferred QualificationsExperience with subscription or recurring revenue business modelsBackground in data driven churn analysis or customer retention strategiesFamiliarity with partner led sales motions or channel ecosystemsExperience forecasting renewal revenue or using dashboards to track pipeline healthDemonstrated ability to collaborate across sales, operations, and partner teamsRS27
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