This role supports Global Business Transformation, focusing on the development, testing, and implementation of technology-driven solutions that improve business processes and enable global initiatives.

The Business Analyst acts as a subject matter expert, driving requirements alignment across business units and proactively recommending innovative technology solutions. The role identifies process gaps through data-driven analysis, translates business needs into clear requirements, and ensures successful delivery through strong governance, testing, and stakeholder communication.

Responsibilities

• Lead end-to-end requirements definition for Business transformation initiatives, aligning stakeholders across Finance, IT, Security, Compliance, and Operations and ensuring clear traceability from business need to solution design.

• Own high-quality deliverables (BRDs/FRDs, process maps, functional designs, user stories, acceptance criteria, control impacts), setting documentation standards and mentoring others on best practices.

• Conduct process and data analysis to identify root causes, risks, and optimization opportunities; define measurable outcomes and KPIs to validate benefits realization.

• Evaluate solution options and recommend scalable designs, including low-code/no-code approaches (e.g., Power Platform) and automation patterns that reduce manual work and improve cycle time and controls.

• Design and prototype digital enablement solutions using Generative AI and Microsoft Copilot capabilities (including Copilot Studio and AI Agents), defining use cases, prompts, guardrails, and adoption considerations.

• Plan and lead workshops, working sessions, and product demos; translate complex concepts into executive-ready insights, decisions, and tradeoffs.

• Drive testing strategy and execution (test scenarios/scripts, UAT coordination, defect triage), partnering with technical teams to validate quality, usability, and compliance requirements.

• Manage the demand and delivery backlog (JIRA/ServiceNow or equivalent): prioritize, write and refine user stories, manage dependencies, and ensure timely resolution of defects and change requests.

• Provide ongoing support and continuous improvement: monitor performance, investigate issues using analytics, recommend enhancements, and communicate status and outcomes to stakeholders.

• Build strong partnerships and influence decision-making across levels, proactively managing risks, aligning interdependencies, and supporting roadmaps for digital transformation.

Requirements

• Bachelor’s degree in Information Technology, Business Administration, Finance, Industrial Engineering, or related field.

• 5+ years of experience in business analysis, systems enablement, and/or process transformation (Global Shared Services experience preferred; P2P exposure is a plus).

• Excellent communication skills in English (B2+ or higher) and ability to collaborate across functions and geographies.

• Proven ability to lead requirements discovery through delivery: BRDs/FRDs, user stories, acceptance criteria, process maps, functional designs, and documentation standards.

• Strong process and data analysis skills (root cause analysis, KPI definition, benefits tracking); ability to translate insights into decisions and actionable roadmaps.

• Experience supporting testing/UAT (test scenarios, defect triage, release readiness) and working with agile or hybrid delivery teams (JIRA/Smartsheet/ServiceNow or similar).

• Hands-on exposure to low-code/no-code technologies (e.g., Power Automate, Power Apps, Alteryx) and automation patterns to reduce manual effort and improve controls.

• Experience applying Generative AI in business contexts, including Microsoft Copilot, Copilot Studio, and/or AI Agents (use-case design, prompt patterns, guardrails, adoption).

• Excellent communication skills, including the ability to create executive-ready summaries and facilitate decision-making across stakeholders.

Skills

• Senior ownership mindset independently drives outcomes, manages priorities, and proactively escalates risks with proposed options.

• Strong stakeholder management and influence across levels; able to facilitate alignment and manage competing demands.

• Comfort working in ambiguity and fast-paced environments; adapts quickly as priorities shift while maintaining delivery discipline.

• Analytical and structured problem solver with strong attention to detail, quality, and control/compliance considerations.

• Collaboration and coaching: mentors peers/juniors, raises the standard for documentation, and shares best practices.

• Clear, concise communicator—able to translate technical concepts into business value and executive-ready messaging.

• Change-oriented and customer-focused; champions adoption and continuous improvement, including responsible AI usage and governance.

Benefits:

• This is a hybrid position based in Ultra Park II, Lagunilla (Heredia). On-site presence is required only when necessary, such as for meetings, trainings, or collaborative activities, in alignment with the company’s telework agreement, which currently requires employees to work on-site three (3) days per week)

• Private Medical Insurance

• Asociacion Solidarista

• Life Insurance

• Personal Day Off

Note: Only candidates with Costa Rican nationality or valid immigration status will be considered; applicants residing outside Costa Rica will not be considered, and relocation is not available