Digital Workplace Operations Lead

Job Purpose and Impact

As an Advisor, Operations Lead within the Digital Workplace team, you will serve as a senior individual contributor responsible for the operational health, governance, and continuous improvement of Cargill's endpoint and collaboration environment. This role sits at the intersection of strategy and execution - you will translate roadmap priorities into operationally sound, day-to-day practices while acting as a trusted subject matter expert across engineering teams, business stakeholders, and global service partners.

You will bring structure to complexity, data to decisions, and clarity to a fast-moving transformation - all without direct reports, but with significant influence across the teams and leaders you partner with.

Key Accountabilities

• Operational Excellence
  • Own and improve Digital Workplace operations, covering device lifecycle, provisioning, depot management, endpoint governance, and collaboration platforms.
  • Track KPIs and SLAs, identify risks, and drive improvements with cross-functional teams.
  • Maintain standardized procedures and act as an escalation point, ensuring timely, accountable resolution of complex operational issues across stakeholders.
• Collaboration Platform Governance
  • Support governance of the Microsoft 365 environment, including SharePoint permissions, OneDrive, Teams lifecycle, and security groups.
  • Collaborate with Security and IAM teams to ensure data protection and access control.
  • Drive attestation, automation, and audits, while aligning with Entra ID and HR systems to ensure accurate, compliant access governance.
• Governance & Compliance
  • Support the design and execution of governance frameworks for endpoint access, device compliance, collaboration platform policies, and Digital Workplace standards in alignment with Cargill's security and IT requirements.
  • Partner with Information Security, Risk, and Compliance teams to ensure operational practices meet internal policy and external regulatory requirements across a global footprint.
• Program & Stakeholder Support
  • Collaborate with program teams to ensure operational readiness and seamless transition to steady-state operations.
  • Advise leadership with data-driven insights on service health and transformation progress.
  • Engage stakeholders and end users to gather feedback, drive change, and promote adoption of modern workplace tools across a global workforce.
• Continuous Improvement
  • Lead operational improvement initiatives using structured problem-solving to enhance efficiency and service quality.
  • Identify and implement automation opportunities across workflows in partnership with engineering teams.
  • Stay updated on Microsoft 365, Nexthink, and PCaaS trends, translating emerging capabilities into actionable operational recommendations for leadership.

Qualifications

Required Qualifications

• Bachelor's degree in Information Technology, Computer Science, Business, or a related field - or equivalent work experience.
• 10+ years of progressive experience in IT operations, Digital Workplace, or endpoint management in a large enterprise environment.
• Demonstrated experience managing device lifecycle, provisioning processes, and endpoint governance at scale (10,000+ devices preferred).
• Hands-on experience with Microsoft 365 platform operations, including SharePoint, OneDrive, Teams, and Exchange/mail governance.
• Strong analytical and problem-solving skills with the ability to synthesize operational data into actionable insights and executive-ready communications.
• Proven ability to work effectively across matrixed, global organizations and manage multiple priorities without direct authority.
• Experience with ITSM frameworks (ITIL or equivalent) and operational reporting tools.

Preferred Qualifications

• Experience with Microsoft Intune, Autopilot, Windows 365 (W365), Entra ID (Azure AD), and/or Nexthink.
• Familiarity with PCaaS (PC as a Service) operating models and global vendor management.
• Experience designing or operating SharePoint permissions governance programs, including oversharing remediation, attestation workflows, and automated access controls.
• Experience supporting large-scale technology transformation programs, particularly mid-flight rather than greenfield.
• ITIL Foundation certification or equivalent.
• Microsoft 365 certifications (e.g., MS-700, MS-900, or equivalent) a plus.
• Demonstrated experience with process improvement methodologies (Lean, Six Sigma, or equivalent).

Competencies for Success

• Operational Rigor - You bring discipline and structure to ambiguous environments, translating strategy into repeatable, scalable processes that hold up across a global, multi-industry organization.
• Stakeholder Influence - As a senior IC, you earn trust and drive alignment without formal authority, communicating clearly across engineering teams, business leaders, and end users alike.
• Breadth & Curiosity - You're comfortable owning both device operations and collaboration platform governance - and you actively seek to connect the dots between them.
• Ownership Mindset - You take accountability for outcomes, follow through on commitments, and proactively surface issues before they become problems.
• Data-Driven Thinking - You use metrics and evidence to drive decisions, tell compelling stories, and demonstrate operational value to leadership.