Dining Room Supervisor

Dining Room Supervisor

At MBK Senior Living, we're committed to putting people first – our residents and team members. Exceeding expectations and enriching lives drives our day-to-day. And it's all powered by Yoi Shigoto, a Japanese concept that translates to "good, quality work." It's more than a mantra. It's part of our company-wide commitment to build trust, set high standards, and develop potential in ourselves and others!

Whether you're looking for a flexible, part-time job or the pathway to a lasting career, you'll find it here at MBK Senior Living–and a whole lot more! When you join the MBK Senior Living team, you'll enjoy:

-Impacting lives and building lasting relationships

-Executing exceptional signature programs in dining, fitness, wellness, and care

-A supportive community team that encourages personal and professional growth and celebrates your

success

-A fun-filled, energetic environment that's centered in hospitality and high-quality service

-Competitive salaries

-Professional development, training, and personal coaching through our Mentor, Buddy, and Executive

Director in Training Programs

-Education loan assistance & scholarships

-Financial and legal services

-Team Member discounts

-Health and Wellness resources

Full-time benefits include:

-Rich benefits package including Medical, Dental, Vision and 401k matching up to 4%

-Childcare and eldercare assistance

-Flexible spending accounts

If you're looking for a place where you can make an impact, find purpose and joy, and receive the training, tools, and support to reach your career goals – look no further, apply today!

Job Description

Full Time - Schedule Varies

Job Summary:

The Dining Room Supervisor is responsible for creating a memorable dining experience for residents. Under the direction of the Director of Dining Services and/or Executive Chef, they oversee all aspects of the dining room operation, including cleanliness, equipment, setup, service, and staff training, scheduling, direction, and management to ensure residents receive the highest quality of customer service, efficiency, and professionalism during their mealtimes. They will lead a team ensuring a smooth dining experience from seating guests with a smile to supporting servers throughout each meal service.

Duties & Responsibilities:

• Oversee the cleanliness and readiness of the dining room and food service areas, ensuring all areas comply with health and safety regulations.
• Lead and develop the dining team by interviewing, training, and providing coaching.
• Assist with daily operations by creating schedules, providing direct supervision of dining staff to ensure efficient and professional service, and enforcing professional standards and policies for staff grooming, dress code, etiquette, and courteous service.
• Assist with serving, bussing, and resetting tables as needed to ensure smooth service.
• Elevate resident satisfaction by regularly surveying residents for feedback and implementing necessary service improvements.
• Create a welcoming atmosphere by ensuring all residents are properly greeted and seated, with special attention given to integrating new residents.
• Oversee meal tracking and delivery and account for the presence of every resident by supervising the tracking of meal attendance, communicating with the designated team member for a safety check on absent residents, and coordinating the delivery and retrieval of in-room meals, with accurate charges sent to the business office.
• Promptly report any safety or equipment issues to the Director of Dining Services or Executive Chef.
• Aid in community marketing efforts through positive interactions, dress, and behavior.
• Assist in breaking down deliveries, putting away stock, and washing dishes as needed.
• Support the Dining Services team by assisting Servers, Cooks, and other staff with their job duties and taking on their responsibilities as needed.
• Maintain a safe and secure environment for staff, residents, and guests following established safety standards, policies, and procedures.
• Understand and comply with Federal, State, and local regulations, and company policies and procedures concerning the department.
• Promote and lead with a spirit of teamwork and open communication through consistent mentoring, coaching and recognition program utilization, in alignment with MBK principles and core values.
• Perform other job duties and special projects as assigned or requested by Supervisor, or Dining Room Manager.

Education Requirements:

• High school diploma or equivalent (GED) is required.
• College degree or education courses in food service or management preferred.
• First Aid, Food Handler’s, and ServSafe Certification required.

Experience Requirements (in years):

• 1+ years of work experience in dining room operations or a similar environment.

Required Competencies/Licenses/Certifications:

• Must be 18 or older.
• Must complete required Background clearances, health screening, and provide negative TB test results within 7 days of employment (must be within the last 6 months).
• Must have basic math skills and excellent communication skills, including the ability to speak, write, and read English.
• Must possess the ability to make sound, independent decisions when circumstances warrant and remain calm during stressful or emergency situations.
• Must possess the ability to operate standard service equipment and minimize waste and misuse of supplies and equipment.
• Must possess the ability to always deal tactfully and professionally with personnel, residents, family members, and guests.

Physical Demands & Work Environment:

• Must be mobile and able to perform the physical requirements of the job, including standing for prolonged periods, walking, bending, kneeling, squatting, pulling, lifting overhead, and repetitive motion.
• Ability to move intermittently throughout the workday and throughout the community.
• Ability to lift and carry up to 50 pounds, and push up to 250 pounds, as necessary.
• Reasonable accommodations will be provided in accordance with applicable federal, state, and local laws.

Inspiring people, creating experiences, and supporting goals are just a few ways MBK Senior Living creates a positive work environment. It's how we support our team members, serve our residents, and achieve our pursuit – to be the senior living provider of choice in each market we serve.

MBK Senior Living has pursued this goal for more than 30 years. Currently, the company owns and operates 35 Independent Living, Assisted Living, and Memory Care services in senior living communities throughout the Western United States. We’re proud to have been ranked among the Top 50 "Best Workplaces in Aging Services" by Fortune magazine and certified as a “Great Place to Work” by the Great Place to Work Institute since 2017.

MBK is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, genetic information, or other protected reason. Our company is committed to providing access, equal opportunity and reasonable accommodation for qualifying individuals in employment, its services, programs, and activities. To request reasonable accommodation, contact talentacquisition@mbk.com.

Regulatory Disclosures for Senior Living Communities with Medicaid Residents: An “Excluded Party” is a person that the federal or state government found not eligible to provide care and services in a facility that receives Medicare or Medicaid funding. If employed at one of our senior living communities that receives Medicare or Medicaid funding, team members must not be considered an “Excluded Party” as defined by the U.S. Department of Health and Human Services, any state Medicaid Programs, and any additional federal and state government contract programs. If, as a team member, you learn that you are an Excluded Party at any time, you must present your Excluded Party notice letter to your supervisor immediately.

Other Regulatory Requirements: If employed at one of our senior living communities, team members must continually comply with certain laws and regulations that impact the company, including, but not limited to, as applicable, state licensing regulations, the Health Insurance Portability and Accountability Act of 1996 (HIPAA), Resident Rights as defined by the U.S. Department of Health and Human Services, and any other federal or state laws relating to team members’ professional licenses.

HIPAA Disclosure:

All Team Members prior to commencing employment and once employed must not be considered an “Excluded Party” as defined by the Medicare and state Medicaid Programs as well as other federal and state government contract programs. If as an associate you learn you are an Excluded Party, you must present your Excluded Party notice letter to your supervisor immediately. An Excluded Party is a person that the federal or state government found not eligible to provide care and services in a Community that receives Medicare or Medicaid funding. In addition, at all times, during your employment, all associates must be in compliance with certain laws and regulations that affect the company, including but not limited to Resident Rights, HIPAA, State licensing regulations, and those laws relating you an associates’ professional license.