Director- Account Management

Job Description:

Dentsu International comprises of five leadership brands - Carat, Dentsu Creative, dentsu X, iProspect, and Merkle, each supported by its specialist divisions and scaled services. With best-in-class services and solutions in Media, Customer Experience Management (CXM), and Creative, dentsu international operates in over 145 markets worldwide with more than 66,000 dedicated specialists.

Part of dentsu International, dentsu India helps some of the biggest & most interesting brands who are our clients everyday to win, keep and grow their best customers and achieve meaningful progress for their businesses. With best-in-class services and solutions in Media, CXM (Customer Experience Management) and Creative, Dentsu India is the 2nd biggest Advertising agency network in India while the dentsu international is the 5th largest in the world.

Role Summary:

Dentsu is seeking an experienced and strategic Director – Account Management (Digital) to join our team in Worli, Mumbai.

This role is responsible for leading and supervising digital account management activities for assigned brands while driving strategic excellence, client partnership, campaign performance, and business growth. The incumbent will represent dentsu in delivering value-driven integrated digital marketing solutions.

Key Responsibilities

• Lead and manage digital business for assigned brands while ensuring high-quality campaign execution and client satisfaction.

• Develop integrated digital strategies across social media, content, media, ORM, influencer marketing, and digital campaigns.

• Act as the primary point of contact for clients and maintain strong stakeholder relationships.

• Drive strategic planning and execution of digital campaigns aligned with client business goals and KPIs.

• Collaborate with internal teams including Creative, Media, Strategy, ORM, Tech, and Analytics for seamless campaign delivery.

• Analyze campaign performance and present actionable insights, reports, and optimization recommendations to clients.

• Ensure timely execution of deliverables while maintaining process efficiency and operational excellence.

• Lead client meetings, business reviews, brainstorming sessions, and campaign presentations.

• Identify opportunities for business growth, upselling, and account expansion.

• Stay updated with emerging digital trends, platform innovations, and industry best practices.

• Lead, Mentor and guide team members to build a high-performing and collaborative work environment.

• Manage multiple accounts and projects simultaneously while maintaining quality standards.

• Support leadership in achieving revenue targets, client retention, and new business development initiatives.

Desired Skills & Qualifications

• Bachelor’s degree in Marketing, Communications, Business, or related field

• 6+ years of experience in digital account management or client servicing within an agency environment

• Strong understanding of digital marketing, social media, content, and integrated campaign delivery

• Proven ability to manage large accounts and multiple stakeholders

• Excellent communication, presentation, and negotiation skills

• Strong project management and financial acumen

• Leadership experience with the ability to coach and develop teams.

• Experience working with large consumer, banking, automobile, or enterprise brands

• Familiarity with budgeting, forecasting, and commercial management

To apply, please share your updated CV by filling out the complete Job Application Questionnaire while applying online, or by emailing the details listed below to sonam.malik@dentsu.com (this helps us process your application faster):

Email subject: Ref: Director - Account Management role with Dentsu, Mumbai

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We thank you for sending us your profile & details for this role. If your profile gets shortlisted for roles with us, we look forward to a conversation with you to learn about more of what makes you awesome!

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Location:

India - Maharashtra- Mumbai - Worli - Devchand House - Level 6

Brand:

Dentsu Creative

Time Type:

Full time

Contract Type:

Permanent