Director, Change Management (Canadian Operations)

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Sun Life Canada is accelerating a bold transformation to deliver on our purpose: to help Clients achieve lifetime financial security and live healthier lives.

Canadian Operations is at the heart of that ambition—bringing together over 5,000 team members across Canada and SL Global Solutions in Asia to deliver critical onboarding, processing, and service experiences. We enable more than 130 million interactions annually, shaping how Clients, plan sponsors, and advisors experience Sun Life every day.

As we elevate our transformation agenda, we are seeking a visionary leader to redefine how change is delivered at scale.

The Opportunity

Reporting to the AVP, Transformation & Key Initiatives, the Director, Change Management will build and lead a world-class, enterprise change capability—shifting from fragmented, project-based execution to a strategic, integrated discipline that accelerates transformation outcomes across Canadian Operations.

This is not a traditional change role. You will architect and embed a leading-edge change management function, influence senior leadership, and drive enterprise-wide adoption across a complex transformation portfolio.

What will you do?

Establish a Best-in-Class Change Capability

• Define and stand up a centralized Change Management function, including operating model, governance, frameworks, and standards that scale across Canadian Operations

• Position Change Management as a strategic enabler of transformation outcomes, embedded from strategy through execution

• Build an integrated, enterprise approach that ensures consistency, speed, and measurable impact

Lead Change Across Enterprise Transformation

• Drive change across a highly complex, multi-year portfolio spanning technology, process, and business transformation

• Orchestrate enterprise-wide alignment, prioritization, and management of cross-functional impacts and dependencies

• Ensure change strategies are href="mailto:thebrightside@sunlife.com">thebrightside@sunlife.com.

  We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you! Several work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

  We may use artificial intelligence to support candidate sourcing, screening, interview scheduling.

  We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

  Salary Range:

  110,000/110 000 - 180,000/180 000

  Job Category:

  Project Management - Process

  Posting End Date:

  12/07/2026