Director Claims, National CAT Field Operations

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description

The Director Claims, National CAT Field Operations is a senior claims executive responsible for leading a large, geographically dispersed national catastrophe property claims organization. This role provides strategic and operational leadership for claim operations, driving performance in customer experience, claim quality, operational excellence, loss cost management, expense control, compliance, and talent development.

As a Director, you won’t just deliver results – you drive our culture and shared purpose. At Allstate, we value in person connected experiences not just with your team but also other Allstaters. This may require travel within your local area or to one of our offices on a regular basis. During catastrophe events, this role requires the ability to travel to impacted areas to support customers and claims operations.

Key Responsibilities

Claims Operations Leadership

• Lead a large geographically dispersed National Catastrophe Property Claims organization.

• Drive achievement of financial, operational, customer, and talent objectives.

• Maintain accountability for loss cost, claim expense management, claim quality, and compliance outcomes.

• Ensure consistent execution of claim policies, procedures, and regulatory requirements.

• Monitor business performance and implement corrective actions to improve results.

Strategic Planning & Transformation

• Develop and execute strategies that advance claim effectiveness, customer outcomes, and operational performance.

• Partner with Claims Delivery leaders to identify opportunities for process redesign, technology enablement, and advanced analytics solutions.

• Lead initiatives that modernize claim operations and support a digital-first claims experience.

• Apply industry insights, emerging trends, and best practices to strengthen organizational capabilities.

• Align operational strategies with long-term corporate objectives and business priorities.

Process Improvement & Innovation

• Drive continuous improvement efforts across claim workflows, operating models, and customer interactions.

• Design and implement operational improvements that increase efficiency, consistency, and quality.

• Leverage data, predictive analytics, and performance trends to identify opportunities and address emerging challenges.

• Partner with technology teams and vendors to implement solutions that enhance the claim experience for customers and employees.

• Foster a culture of innovation and accountability focused on improving business outcomes.

Talent & People Leadership

• Create an inclusive and high-performing work environment that attracts, develops, and retains top talent.

• Lead, coach, and develop managers and emerging leaders across a geographically dispersed organization.

• Build succession plans and leadership development strategies to ensure organizational continuity.

• Monitor staffing levels, workload distribution, and resource planning to support business needs.

• Establish clear performance expectations and provide ongoing coaching and development.

Customer & Stakeholder Leadership

• Champion a customer-focused culture that prioritizes empathy, responsiveness, and service excellence.

• Build strong partnerships across Claims, Product, Legal, Compliance, Technology, Analytics, and other enterprise functions.

• Collaborate with field and home office leaders to identify business trends and implement strategic solutions.

• Influence enterprise initiatives that improve claim outcomes and profitability.

Supervisory Responsibilities

• This job does have supervisory duties

Education and Experience

• Bachelor's degree is preferred or equivalent combination of education and experience.

• 10+ years of progressive P&C claims leadership experience within Property, Casualty, Auto, or Liability. Property or Physical Damage experience strongly preferred.

• 5+ years of experience leading large, geographically dispersed teams.

• Proven success driving operational performance, process improvement, and organizational transformation.

• Experience managing financial results including loss cost and expense performance.

• Demonstrated ability to lead cross-functional initiatives and influence senior stakeholders.

Skills and Capabilities

• People Leadership & Talent Development: Track record of building, developing, and leading high‑performing large organizations; establishes clear decision rights, accountability, and operating cadence while developing future leaders and succession pipelines.

• Operational Expertise: Brings strong operational expertise, with a proven ability to optimize processes, drive execution against strategic priorities, and deliver consistent, high-quality results across complex business environments.

• Regional Execution & Results Orientation: Ability to translate enterprise strategy into disciplined regional execution, balancing local market needs with standardized operating models to achieve measurable results.

• Business Acumen & Analytical Rigor: Advanced business acumen with strong analytical skills; uses data, insights, and technology fluency to inform decisions and foster a culture of disciplined execution.

• Innovation & Process Orientation: Natural business process innovator with strong learning agility and a continuous‑improvement mindset.

• Influence: Proven capability to successfully influence decision-makers and collaborators at all levels - upward, downward, and laterally. Able to build alignment, negotiate effectively, and drive outcomes without relying solely on positional authority.

• Change Leadership: Proven ability to lead large, multi‑location teams through significant change, including business transformations, systems implementations, and organizational integrations.

Skills

Catastrophic Claims, Claims Management, Operational Execution, People Leadership, Property Claims

Compensation

Compensation offered for this role is 167,500.00 - 229,750.00 annually and is based on experience and qualifications.

The candidate(s) offered this position will be required to submit to a background investigation.

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

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Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse. Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs.

When working from home, you must have a dedicated, private workspace free from distractions, along with appropriate desk and seating. Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload.