Director Client Services – Workers Compensation

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies

Certified as a Great Place to Work®

Fortune Best Workplaces in Financial Services & Insurance

Director Client Services – Workers Compensation

PRIMARY PURPOSE: To oversee client service delivery, operational analytics, and strategic initiative management for Workers’ Compensation program while partnering with regional operational leadership to drive continuous improvement and high-quality claim outcomes.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES:

Client Partnership & Program Management

• Serves as a strategic liaison between client stakeholders and Sedgwick regional Workers’ Compensation operational leadership.
• Leads stewardship discussions, operational reviews, and performance presentations related to the WC program.
• Supports implementation and coordination of strategic initiatives designed to improve operational performance, claim outcomes, and client satisfaction.
• Ensures alignment between client expectations, regional operational execution, and strategic program objectives.

Analytics & Performance Oversight

• Oversees operational reporting, trend analysis, and performance management activities across the WC program.
• Analyzes operational and financial data to identify trends, cost drivers, opportunities, and operational improvement initiatives.
• Coordinates development and presentation of dashboards, stewardship materials, and operational summaries.
• Tracks and communicates results of strategic initiatives and operational improvement efforts.
• Partners with analytics and operational teams to support >Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Diego Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, the California Fair Chance Act, and all other applicable laws.

  Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

  If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.