Director, Content Creation

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you’ll be doing

The Director, Content Design, will lead a team of Senior Instructional Designers within Content Creation, championing innovation and the integration of advanced AI design tools. You will be responsible for overseeing, consulting, and managing content design for learning solutions across the enterprise, ensuring that all learning assets leverage the latest technologies and creative methodologies. You will maintain active content in the TalDev library, continually enhancing it with cutting-edge design approaches.

You will ensure our learning solutions consistently meet the highest standards of quality, compliance, and innovation, delivering scalable, high-impact learning assets that align with our rigorous design standards. By embracing AI-driven design tools and fostering a culture of continuous improvement, you will elevate the quality and effectiveness of our learning solutions.

You will partner and collaborate with colleagues in Content Creation to manage team member and project capacity, utilizing advanced planning tools (CRM/Cognata) and AI-powered workflows to optimize efficiencies. Additionally, you will work closely with Advisory and Program Management colleagues to build and maintain effective working relationships with business partners and subject matter experts (SMEs), driving collaborative innovation and ensuring alignment with organizational goals.

At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

How you’ll succeed

• Excellentrelationship building skills sufficient to establish relationships with key business partners as well as internally with Talent Development colleagues
• Excellentproject management skills with ability to multi-task several initiatives/strategies simultaneously
• Strongleadership and management skills sufficient to lead a high performing team with competing priorities and increasing expectations, while establishing and maintaining effective cross-functional relationships both internally and externally
• Strongstrategic thinking to continue to evolve Content Creation innovation and contribute to Talent Development Strategy
• Stronginfluencing and negotiating skills sufficient to shape thinking and decisions while responding to underlying concerns or multiple interests where others need to be persuaded to accept compromise solutions
• Strongproblem solving and advisory skills sufficient to creatively develop unique approaches and solutions necessary to resolve high level, complex issues with businesses and internal partners
• Strong project discipline and implementation skills to manage complex capacity planning, forecasting and associated data dashboards for Content Creation
• Excellent communications skills- effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors, tools and techniques.

Who you are

• You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do.
• You're passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partners. You build trust through respect and authenticity.
• You embrace and champion change. You'll continuously evolve your thinking and the way you work in order to deliver your best.
• You problem solve. You enjoy investigating complex problems, and making sense of information. You're confident in your ability to communicate detailed information in an impactful way.
• You understand that success is in the details. You notice things that others don't. Your critical thinking skills help to inform your decision making.
• You lead with Purpose. Always professional, radically simple and genuinely caring
• Values matter to you. You bring your real self to work and you live our values – trust, teamwork and accountability.

#LI-TA

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

• CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).

• We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-81 Bay, 33rd Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Business Operations, Change Management, Communication, Deliverables Management, Instructional Design, Long Term Planning, Needs Assessment, Operational Leadership, People Management, Relationship Management