Director, Customer Unit Leader

Who We Are

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

The Role

Are you ready to lead a high-impact portfolio of customer accounts and shape the future of customer success at Kyndryl? We’re looking for a visionary leader like you to take on the role of Customer Unit Leader (CUL)—someone who can drive transformation, orchestrate complex ecosystems, and deliver commercial excellence across an entire customer unit.
In this role, you’ll be the strategic force behind customer satisfaction, growth, and profitability. You’ll personally engage with C-suite executives, deepen relationships, and ensure that Kyndryl’s advise, build, and run capabilities are aligned with industry and regional trends. You’ll be the advocate for your accounts within the broader Kyndryl community, championing their needs and unlocking new opportunities.
But this role is about more than just oversight—it’s about impact. As a CUL, you’ll lead the charge in multi-year account planning, setting growth priorities, allocating resources, and driving Return to Growth initiatives. You’ll be responsible for activating the partner ecosystem to expand market reach and help bring differentiated solutions to customers adding signings, revenue, and profit across your customer unit, ensuring that every account thrives under your leadership.
As a CUL you should ensure all customers in your portfolio have a customer growth plan, that demonstrates a plan to make plan. You’ll be representing Kyndryl in the industry/region through speaking at industry forums, shaping thought leadership, and positioning Kyndryl as a trusted advisor demonstrating external market positioning & eminence
You won’t just manage—you’ll inspire. You’ll coach Customer Partners daily, helping them excel as trusted advisors, expand Kyndryl’s scope, and deliver excellence. You’ll mentor future leaders, foster collaboration across teams, and be a role model for The Kyndryl Way.
Your leadership will be powered by AI and >
Who You Are

You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

Required Skills and Experience

•5+ years experience running account P&L
•Deep knowledge of business and technology trends and industry best practices
• 5 years of experience managing sales process end-to-end
•Proven experience with revenue growth, cost, profitability, trends, and risks
•Open minded and empathetic approach in relationships with customers


Preferred Skills and Experience

•Bachelor's degree or Master’s degree
•Sales experience in technical solutions

Being You

The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way.

What You Can Expect

Your career with us isn’t just a job—it’s an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best.

From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.

We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success.

We want you to thrive here—and we’re committed to helping you do just that. Ready to make an impact? Join us and help shape what’s next.

Get Referred!

If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.