Job Description
Workday Job Profile:Director, eCommerce Operations & Strategy
Business/Posting Title:Director, eCommerce Operations & Strategy
The Director, eCommerce Operations &Strategyis responsible forowning theoperational roadmap and performance management modelfor Advance Auto Parts’ eCommerce business. This role translates eCommerce strategy intoday‑to‑dayexecution that improves speed, availability, findability, and overall customer experience for both DIY and Professional customers.
Reporting to the Head of eCommerce, this leader orchestratescross‑functionalinitiatives spanning fulfillment speed and assortment strategy, item readiness and transactability, digital friction removal, SEO impact, and analytics instrumentation. The role ensures merchandising priorities are reflected in technology roadmaps and operational plans, driving measurable improvements in conversion,cost‑to‑serve, and customer confidence across theend‑to‑endjourney.
- Own the eCommerce operational roadmap, translating strategy into an aligned portfolio of initiatives that improve customer experience, speed, availability, and findability
- Leadcross‑functionalprioritization of fulfillment speed,fast‑promiseassortment, and delivery accuracy initiatives; quantify customer and financial impact to guide investment decisions
- Partner with Merchandising, Supply Chain, and Technology to ensure item readiness, availability, and promise capabilities are executable at scale
- Lead digital friction removal across browse, PDP, cart, checkout, fulfillment selection, andpost‑purchaseexperiences in partnership with Product, Engineering, and Customer Care
- Define and govern the eCommerce experimentation program, including hypothesis development, sizing, guardrails, ROI measurement, andplaybook‑drivenscaling ofsuccessful tests
- Stand up and own unified dashboards and KPI definitions across traffic, conversion, SEO performance, item health, availability, and fulfillment outcomes
- Drive Weekly and Monthly Business Review (WBR/MBR) cadences that surface insights, accelerate decisions, and reinforce accountability
- Partner with Technology and Product leaders to shapemulti‑quarterroadmaps that address merchandising gaps, scalability needs, and operational friction points
- Institutionalize incident management, escalation paths, and rollback procedures for site stability, order flow integrity, and customer promise reliability
- Coach and develop managers across eCommerce strategy, item transactability, SEO, and operations; clarify roles, SLAs, and decision rights
- Influence senior stakeholders across Merchandising, Supply Chain, Product/Engineering, Marketing, Stores/Field Ops, and Customer Experience
Location & Work Availability:
This position isHybrid (4 days in office, 1 day remote), based at our corporate headquarters inRaleigh, North Carolina.
Qualifications:
- Strong merchandising and operational mindset with the ability to translate strategy into consistent, scalable execution
- Deep understanding of eCommerce operations, fulfillment promises, item transactability, and customer journey friction points
- Proven ability to lead large,cross‑functionalprograms with measurable CX and financial impact
- Advanced analytical storytelling skills, including KPI definition, dashboarding, andexecutive‑levelbusiness reviews
Certifications, Experience, and Education:
- Bachelor’s degreerequired; MBA or advanced analytics degree preferred
- 10–12+ years of experience in eCommerce operations, strategy, or product operations, with demonstrated ownership of CX, conversion, and P&L outcomes
- Proven leadership delivering fulfillment speed, availability improvements, and digital friction reduction
- Strong analytics literacy, including experience designing and leading WBR/MBR cadences; SQL/BI fluency preferred
- Preferred experience with OMS/WMS modernization, inventory promise engines, last‑mile optimization, or network‑based speed programs
- Preferred exposure to marketplace or seller operations models
We believe in supporting our Team Members and those they love through comprehensive health & wellness benefits.
Learn more here: https://jobs.advanceautoparts.com/us/en/benefits
Advance Auto Parts, Inc. is a leading automotive aftermarket parts provider that serves both professional installer anddo‑it‑yourselfcustomers. As of January 3, 2026, Advance operated4,305 storesprimarily within the United States, withadditionallocations in Canada, PuertoRicoand the U.S. Virgin Islands. The Company also served809 independently owned Carquest branded storesacross these locations in addition to Mexico and various Caribbean islands.Additionalinformation about Advance, including employment opportunities, customer services, and online shopping for parts, accessories, and other offerings can be found atwww.AdvanceAutoParts.com.Advance Auto Parts is anEqual Opportunity Employerand does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, disability, or any other federal, state, or local protected status.
#LI-AC1
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class. We comply with all applicable federal, state, and local laws.
California Residents click below for Privacy Notice:
