Director, FP&A

Talkdesk is seeking a strategic and analytically rigorous Director of FP&A to support the General & Administrative function. In this high-impact role, you will serve as the primary finance business partner to G&A leaders including HR, Legal, IT, and Finance providing the financial insight, modeling, and planning discipline needed to effectively deploy resources, control costs, and enable scale.

What you will do:

1. G&A Planning and business partnership (HR/IT/Legal/Finance)
2. Lead consolidation (deliverable setting and tracking) and base line reporting partnering (including decks) with GTM and P&E FP&A leads
3. Initially Support System Admin (Adaptive) and ensuring data and process flows work properly for G&A and peers on other functions -Expenses and HC. Near term explore how to extract intelligence out of SFDC, NS and other sources, organize, centralize and disseminate across FP&A and related partners with aid of tools like SnowFlake/PowerBI and/or others (including AI tools)
4. Centralized and Manage Business and Data KPIs that support BOD and external requirements
5. Partner with Collections and AP teams to forecast near term Cash/BS and manage BS/CF long term modeling.
   
   
   You will report to senior Finance leadership and operate as a trusted advisor to the business.

What We're Looking For

• 8+ years of progressive FP&A or finance business partner experience, with at least 3 years in a leadership or director-level role
• Prior experience supporting G&A functions (HR, Legal, Finance, IT) in a high-growth SaaS or technology company preferred
• Exceptional financial modeling skills with deep proficiency in Excel/Google Sheets; experience with Workday Adaptive Planning, NetSuite, or comparable EPM/ERP tools strongly preferred
• Strong business partnership skills you can translate financial complexity into strategic guidance that non-finance audiences can act on
• Demonstrated ability to manage multiple stakeholders and competing priorities in a fast-paced, evolving environment
• High degree of intellectual curiosity and a bias for >Talent@talkdesk.com.

  Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the worlds most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us.

  Talkdesk has been recognized as a Leader in the Gartner Magic Quadrant for Contact Center as a Service (CCaaS) and in the G2 Overall Grid Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation!

  Work Environment and Physical Requirements:

  Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)

  The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.