WHO YOU’LL WORK WITH
The Director of Continuous Improvement plays a critical role across the North America Supply Chain network, working at the intersection of Distribution Center (DC) Operations, Network Planning, Engineering, and Marketplace Supply Chain partners. This role reports to the Sr. Director of Network Operations and partners closely with DC leaders, planning teams, and cross-functional stakeholders including Transportation, Finance, Industrial Engineering, and Technology.
This leader collaborates directly with site-based and network teams to identify, prioritize, and execute initiatives that improve service, efficiency, and overall operational performance. They act as a connector between strategy and execution, ensuring consistent methodologies, tools, and ways of working are embedded across the network.
WHO WE ARE LOOKING FOR
The candidate is a proven supply chain leader with deep expertise in continuous improvement, operational excellence, and data-driven decision making. This individual combines strong analytical capabilities and deep knowledge of continuous improvement methodologies with practical operational experience to identify root causes, define improvement opportunities, and lead execution across complex environments.
They are a systems thinker who can translate insights into actionable initiatives, influence cross-functional partners, and drive measurable outcomes at scale. This leader thrives in highly dynamic environments and is passionate about building operational rigor and enabling teams to continuously improve performance. They are able to influence and collaborate without formal authority and champion a culture shift toward ingraining continuous improvement in our operations.
Required Qualifications:
- Bachelor’s degree in Supply Chain, Engineering, Business, Operations Management, or related field
- 10+ years of experience in supply chain, operations, or continuous improvement roles
- Demonstrated experience leading continuous improvement teams and initiatives in a distribution, manufacturing, or operational environment
- Strong analytical skills with the ability to translate data into insights and actions
- Experience performing or leading data-intensive analyses and projects
- Experience applying Lean, Six Sigma, or similar operational excellence methodologies
- Proven ability to lead cross-functional projects and influence without direct authority
- Excellent communication skills with the ability to simplify complex concepts for executive audiences
Preferred Qualifications:
- Master’s degree (MBA, Engineering, or related field)
- Proven experience applying AI with measurable results
- Certification in Lean, Six Sigma (Black Belt or equivalent)
- Experience leading network-wide or multi-site transformation initiatives
- Familiarity with automation, process design, and digital enablement tools
WHAT YOU’LL WORK ON
As the Director of Continuous Improvement, you will drive the development and execution of a robust continuous improvement strategy across the North America supply chain network. You will focus on building operational rigor, identifying opportunities to improve service and cost efficiency, and partnering with operations teams to deliver measurable results.
In this role, you will:
Drive Operational Excellence & Rigor
- Establish and embed standardized continuous improvement frameworks, tools, and methodologies across the network
- Define and drive a structured cadence for identifying, prioritizing, and executing improvement opportunities
- Build governance models that ensure accountability, transparency, and consistency in execution
- Champion a culture of continuous improvement and operational discipline across all levels of the organization
Identify and Prioritize Improvement Opportunities
- Analyze network performance data to identify service gaps, inefficiencies, and variability in execution
- Lead root cause analysis efforts to uncover systemic issues impacting service and productivity
- Translate insights into clearly defined improvement initiatives aligned to network priorities
- Partner with planning, engineering, and operations to evaluate trade-offs and prioritize high-impact opportunities
Lead Cross-Functional Execution
- Collaborate with DC Operations and functional partners to design and implement process improvements
- Lead or support project execution from concept through deployment, ensuring alignment with business goals
- Remove barriers and enable cross-functional coordination to accelerate delivery of key initiatives
- Balance standardization with site-specific needs, ensuring scalable solutions while enabling local optimization where required
Track, Measure, and Communicate Impact
- Define success metrics for all improvement initiatives, including service, cost, and productivity measures
- Establish mechanisms to track and validate realized benefits versus expected outcomes
- Partner with Finance to validate and track financial impacts, including cost savings, cost avoidance, and productivity gains
- Partner with support teams to develop visualizations and data sets to provide visibility into performance and improvement progress
- Communicate results, insights, and recommendations to senior leadership and key stakeholders
Enable Capability Building
- Build continuous improvement capability across the organization through training, coaching, and tool development
- Lead change management efforts to drive adoption, sustainment, and behavioral shifts across the network
- Partner with site and network leaders to strengthen problem-solving skills and data-driven decision making
- Identify and scale best practices across the network to drive consistency and efficiency
Lead with an Enterprise Mindset
- Ensure all improvement efforts consider end-to-end network impacts rather than isolated site optimization
- Align initiatives to broader North America Supply Chain strategy and business priorities
- Foster collaboration across functions to break down silos and drive integrated solutions
