Director of Catering

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Four Seasons Hotel Seoul is located in the heart of Seoul, offering world-class customized services and sophisticated features based on its craft and expertise. The Hotel, standing tall with 29 glittering stories, is meant to look like an ancient Korean palace of old, but stylized and brought into the 21st century. Classic Korean nature motifs and modern aesthetics adorn the décor, reflecting the surrounding mountain backdrop and views of Gyeongbokgung and Changdeokgung Palaces. The Hotel features 8 distinct restaurants and bars, including award-winning Yu Yuan and the secret speakeasy Charles H., ranked as the Best Bar in Korea and one of the Asia's 50 Best Bars. The rest of the hotel is equally stunning with the works of over 130 Korean artists featured throughout the establishment. From contemporary art and pottery pieces in the rooms and halls to the intricate three-dimensional Korean ship created out of hundreds of ivory-colored buttons by Ran Hwang, Four Seasons Hotel Seoul has held the top spot as Seoul’s leading luxury hotel and rightfully so.

Director of Catering
Full time
Position: Department Head
Four Seasons Hotel Seoul

The Four Seasons Hotel Seoul is looking for a Director of Catering who leads and directs the team to solicit business and to handle and manage all incoming events inquiries with handling of the groups in adhering to the service standards. As the team leader, he/she is responsible for managing the team to convert positive event business into sales, as well as optimizing function space utilization to maximize event to revenue to achieve the total catering revenue goals.

Functions:
Sales Functions
1. Leads and directs sales managers to respond and manage all incoming events inquires in adhering to the service standards.
2. Manages leads and responsible for leads solicitation
3. Manages the entire sales services process
4. Manages the entire group handling process in adhering to the service standards
5. Provides sales leadership and support to the team in probing for decision and sales negotiation to increase business conversion rate.
6. Supervises lead qualification and proposal follow up by the team to accurately manage business forecast
7. Responsible for business forecast and pick up to achieve catering goals.
8. Executes events sales action plans to capture and convert positive business into sales.
9. Be knowledgeable of regional, national and industry wide events or exhibitions for sales forecast and business review.
10. Builds business rapport with top accounts
11. Revenue management, Group Resume and BEO meetings.
12. Actively prospect and solicit, develop, and maintain local corporate catering accounts through telephone, personal sales calls, trade shows, and on-site entertainment.

Revenue Management
1. Implement need-it-curve guidelines and selling strategies.
2. Ensures the team follow the revenue guidelines to deliver efficient inquiry responses.
3. Develops and implements event pricing strategy for local events to maximize and yield event revenue.
4. Optimize total catering revenue
5. Participates in revenue strategy meetings.

Space Management
1. Responsible for function space management.
2. Optimizes function space utilization to increase event revenues.
3. Oversees function space blocking standards to prevent overlapping set up and set down times.
4. Monitors space waiting list status to reduce long pending.

Sales Services Quality
1. Responsible for the team performance on Sales Process.

People Development
1. Exercises leadership to achieve team development based on individual strengths, development needs, career aspirations and abilities
2. Recruit, select, train and motivate catering department personnel to realize their potential to develop individuals for advancement within the department and Four Seasons Hotels and Resorts
3. Assure understanding of position description, goals, and Standards of Performance for catering department personnel; and conduct formal bi-annual evaluations and ongoing coaching and counseling.
4. Creates a cohesive team culture and work environment to drive team’s cooperation in achieving departmental goals.

Departmental Administration
1. Ensures the team is in full compliance with Golden S&C standards and procedures to maintain up-to-date business and sales data.
2. Educates the team to effectively utilize Golden S&C functions and tools to optimize service efficiency and work productivity.
3. Schedule trainings on a regular basis for the areas to develop

KNOWLEDGE AND SKILLS
Education ：
Ideally with a university degree

Experience ：
Minimum 2 years work experience as Director of Catering or Assistance Director of Catering

Skills and Abilities：
• Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company
• Problem solving, reasoning, motivating, organizational and training abilities
• Proficient in the use of Microsoft Office
• Good bilingual writing skills

Visa Requirements
Must already possess valid work authorization in South Korea.

We look forward to receiving your application!