Director of Catering & Conference Services
Four Seasons Hotels and Resorts
Lanai - Beach Resort, Unknown
Full-Time
$100
OfficeDirector
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Located on the southeastern coast of the pristine island of Lāna’i, lies the secluded retreat of Four Seasons Resort Lāna’i, an oceanfront destination offering travelers a curated, personalized island escape. The five-star, five-diamond Resort offers outdoor restaurants, including Nobu Lāna’i, a kid’s club, Tennis Garden, cultural programming, beach and pool with spacious seating areas nestled among tropical gardens, Hawanawana spa and luxury retail boutiques. Built on lava outcroppings, the award-winning Jack Nicklaus-signature golf course features ocean views on every hole. Island activities, many managed by Four Seasons include sunset sails and whale watch tours, horseback riding, sporting clays and archery, biking, hiking, and aerial adventures at Lanai Adventure Park or learn about Hawaiian wayfinding at the on-site observatory.DIRECTOR OF CATERING & CONFERENCE SERVICES
The Four SeasonsResortsLāna’iis lookingfor aDirector of Catering & Conference Serviceswho sharesa passion for excellence and who infusesenthusiasm into everything they do. Ourteams’have the opportunity to shape our guest experience by providing exceptional knowledge of the Resortand exemplifying the Golden Rule in each interaction. Work authorizationrequired.
WHAT YOU’LLDO
The Director of Catering & Conference Services oversees the planning and execution of all social and group events, serving as the primary liaison between clients and hotel departments. This role ensures all contractual requirements are met, guides planners through the event process, and delivers seamless experiences that achievehigh levelsof client satisfaction acrossFour Seasons Resort Lana’i, Sensei Lana’i, and all other Four Seasons Lana’i entities.Responsibilities include, but are not limited to:
Lead all aspects of team management, including hiring, training, coaching, performance evaluation, and succession planning, while fostering a strong service culture and future leadership development
Oversee financial performance through labor management, budgeting, forecasting, cost controls, inventory oversight, and contractor invoice reconciliation to ensure profitability and operational efficiency
Maintain a visible leadership presence, build strongclientand guest relationships, resolve concerns, and maketimelydecisions that balance guest satisfaction with operational and financial goals
Negotiate contracts, menus, and event proposals to maximize revenue and meet client expectations while ensuring fulfillment of all agreements
Develop and uphold departmental standards, oversee event planning and execution, coordinate grouplogisticswith Front Office and Guest Services, and ensureoptimaluse of function space
Finalize event details and documentation (BEOs, resumes, reports), driveupsellingopportunities,maintainaccuratebilling, and ensure consistent communication and follow-up using systems such as Golden Sales & Catering and Outlook
Collaborate with Sales, F&B, and operations teams to coordinate events,optimizespaceutilization, and ensure seamless execution;participatein operational meetings, site visits, and client engagements to support successful program delivery
AndMore!
WHAT TOBRING
Successful candidate mustpossesslegal work authorization in United States (unless the candidate is currently in a managerial position at another Four Seasons location as they may qualify for a L-1 Visa sponsorship)
The hospitality business functions seven (7) days a week, twenty-four (24) hours adayand scheduled days and times may vary based on need. Holidays and weekends availability isrequired.
Hawaii Driver’s Abstractisrequiredfor this role
Ability to stand for extended periods,lift upto40lbs, and push/pull as needed during shifts
Three years or more experience in a leadership position within Conferences Services
JOIN OUR ‘OHANA & ENJOYOUR AMAZING BENEFITS:
Salary Range:$100-115k
100% Employer contributed Medical, Dental, and Visionbenefits
Competitive wages and other benefits (Retirement Plan, Wellness Credit, Travel Credit) as well as Paid Time Off & Holiday Pay
Inclusive and diverse employee engagement & recognition events all year-round
Complimentary stays and exclusive discounts at Four Seasons Worldwide
ComplimentaryEmployee Meals &Dry Cleaning for Employee Uniforms
Owner subsidized on-island housing, inter-island airfare to Oahu and other resources
Comprehensive learning and development programs to help you master your craft
Energizing Employee Culture where you are encouraged to be your true self!
And so much more!
We look forward to receiving your application!
Please note that due to thelarge numberof responses we receive, only candidates being considered for the above position will be contacted for an interview.
Learn more about whatit'slike to work at Four Seasons Resorts Lana’i, visit us:
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