Director of Event Services at The Oncenter & Empower FCU Amphitheater

POSITION: Director of Event Services

DEPARTMENT: Event Services

REPORTS TO: General Manager

FLSA STATUS: Exempt/Full-Time

VENUE: The Oncenter / Empower FCU Amphitheater at Lakeview

SALARY: $80,000-$95,000

Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking of world-class live events and venues.

The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sounds like a winning formula for you. Join us!

THE ROLE

As the Director of Event Services at The Oncenter & Empower FCU Amphitheater at Lakeview, you will be responsible for the overall coordination and execution of all ticketed and non-ticketed events.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Oversee all aspects of facility operations related to events in our venues.

• Directly supervise Event Managers and Event Coordinators.

• Oversees coordination and management of the IATSE stagehand union for all venue events.

• Monitor and supervise facility set-up when necessary.

• Work with Team Members and others to resolve any outstanding issues.

• Attend appropriate planning, organization, and other event and facility meetings.

• Assist in annual budget preparation for the department.

• Prepare reports of monthly event activities for submission to the General Manager.

• Develop standard operating procedures for the Event Services Department and monitor their compliance.

• Hire, train, and evaluate all Event Services Team Members.

• Plan, organize, and assign all day-to-day work assignments for Event Services team members.

• Maintain positive employer/employee relations and labor relations.

• Assist with employee development and coach department personnel to work to full potential.

• Recognize employees who meet or exceed expected levels of performance.

• Identify corrective action procedure needs for employees whose performance or conduct does not meet required levels.

• Conduct performance appraisals.

• Other duties as assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND EXPERIENCE

• Bachelor’s Degree from a four-year college or university.

• Five to seven years of experience coordinating events in a multi-purpose facility which services conventions, exhibits, trade/consumer shows, sales meetings, food and beverage functions.

• Three to five years related supervisory experience.

• Working knowledge of the principles of facility management, services, and equipment for a similar facility.

SKILLS AND ABILITIES

• Excellent organizational, planning, and interpersonal skills.

• Good written and verbal skills.

• Ability to prioritize multiple projects.

• Supervisory experience required.

• Remain flexible and adjust to situations as they occur.

• Demonstrate problem-solving and communication skills.

PHYSICAL DEMANDS

• Must be able to walk/stand/sit for long periods of time.

• You may be required to work both indoors and outdoors as required by the function.

• Must have the physical ability to maneuver around facility(ies), at times, walking and/or standing up to 8-10 hours daily.

COMPENSATION

Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

WORKING CONDITIONS

Location: On Site (The Oncenter & Empower FCU Amphitheater at Lakeview / Syracuse, NY)

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

NOTE: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies these are the only duties to be performed by the employee occupying this position.

Legends Global is an Equal Opportunity Employer and considers all applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, protected veteran status, or any other characteristic protected by federal, state, or local law. We provide reasonable accommodations for qualified individuals with disabilities in the application and hiring process. Legends Global is a VEVRAA Federal Contractor, encouraging Women, Minorities, Individuals with Disabilities, and Protected Veterans to apply.