Director of Operations | Marshall Health Network Arena & Convention Center

POSITION: Director of Operations

DEPARTMENT: Operations

REPORTS TO: General Manager

FLSA STATUS: Salaried, Exempt

LEGENDS GLOBAL

Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component — feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking — of world-class live events and venues. The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sound like a winning formula for you? Join us!

THE ROLE

Marshall Health Network Arena and Convention Center located in Huntington, WV is looking for a Director of Operations. Under the General Manager’s supervision, the Director of Operations is responsible for the daily activities required to run, maintain, and service the facility and/or the events.

Essential Duties and Responsibilities

• Directs, supervises and schedules all aspects of Operations, including Engineering; Building and Grounds; Technical Services, Security and Custodial Services.
• Coordinates the Operations activities with other departments and event related contractors to assure facility readiness and smooth operation of events.
• Implements and updates facility rules, regulations, policies and procedures.
• Provides clear, concise, and timely communication of directives to other departments.
• Ensures that Operations Department receives pertinent information for the most effective use of the facility and staffing.
• Oversees maintenance of the Physical Plant, systems, equipment and vehicles.
• Assists in the preparation of the Annual Operating Budget and recommends a capital budgets for 1-year and 5-year long-range repairs and improvements to the facility.
• Authorizes the requisition of equipment and supplies within budget guidelines.
• Provides yearly inventory of all equipment.
• Knows and ensures all laws, codes, ordinances, policies, procedures, Risk Management, safety precautions, rules/regulations and emergency procedures are followed.
• Develops program to train all employees on Fire/Life Safety, Emergency and OSHA Procedures.
• Investigates, analyzes and resolves operational problems and complaints. Conducts periodic staff meetings to discuss procedures, problems and policy changes.
• Works closely with the General Manager in the preparation and negotiation of Service Agreements. Reviews contracts for compliance with events and /or government specifications and suitability for occupancy.
• Negotiates with vendors, unions, contractors and/or service providers.
• Develops and implement preventive maintenance schedules, emergency procedures, safety and Risk Management policies in compliance with all Corporate and governmental regulations.
• Acts as liaison to public utility, environmental, and energy agencies. Assist GM in implementation of any energy saving guidelines.
• Coordinates and oversees special projects, such as construction, remodeling or expansion. Plans and directs outside vendors/contractors work to assure compliance with contracts and safety requirements.
• Serves as MOD (Manager on Duty) as required.
• All other duties and responsibilities as assigned.

SUPERVISORY RESPONSIBILITIES

Carries out supervisory responsibilities in accordance with all Legends Global policies and applicable laws. Manages supervisors and employees in any of the following departments: Changeover, Housekeeping, Maintenance, Operations, Production, Engineering, Electricians, Technical Services, Public Safety, and Security. Is responsible for the overall direction, coordination, and evaluation of these units. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding; disciplining employees in conjunction with Human Resources; addressing complaints and resolving problems..

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

• Bachelor's Degree (BA) from a four-year accredited college or university with major course work in business or public administration or related fields facility of similar size and description or, equivalent combination of education and experience.
• Experience in purchasing procedures, and supervising personnel.
• Experience in labor relations and union contracts, if applicable.

Skills, and Abilities

• Excellent communication and interpersonal skills and organizational ability.
• Ability to work with and maintain highly confidential information is required.
• Ability to work simultaneously with a broad variety of vested interest groups and to foster a cooperative environment.
• Demonstrated knowledge of the principles and practices used in the successful management of entertainment or convention facilities of a similar description.
• Ability to anticipate problems and implement immediate corrective action.
• Ability to perform effectively under significant pressure typically associated with meeting the demands and timetables of the entertainment industry.
• Considerable knowledge of safety regulations and other federal, state, or local laws and regulations.
• Strong orientation towards hospitality/customer service for the meeting, arena, and entertainment industry.
• Knowledge of facility operating standards, building maintenance, custodial, personnel and office management.
• Effective supervisory skills. Ability to deal effectively with human resource and personnel problems; to deal constructively with conflict; to motivate, provide counsel and execute applicable solutions.
• Ability to manage a facility of same size and type.

COMPENSATION

Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

WORKING CONDITIONS

Location: On Site (Marshall Health Network Arena and Convention center / Huntington, WV)

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is required to walk extensively, occasionally required to kneel, climb to high walkways or balance. The employee must occasionally lift and/or move up to 50 pounds.

This position requires work inside and outside of the building and some exposure to adverse conditions.

NOTE:

The essential responsibilities of this position are described under the above headings. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.