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Reports To: President / Executive Leadership
FLSA Status: Exempt
Department: Clinical Operations
Supervises: Clinical Operations Team, Nursing Staff, Patient Services Personnel
Salary: Up to 180,000 annually
Position Summary
The Director of Patient Services (DPS) serves as the senior clinical and operational leader responsible for the oversight, strategic direction, regulatory compliance, and performance of all patient care services within the organization. This role ensures the delivery of high-quality, patient-centered care while maintaining compliance with all applicable New York State Department of Health (DOH), Medicaid, Managed Care, and federal home care regulations.
The DPS provides leadership across clinical operations, quality assurance, workforce management, and service delivery to ensure operational excellence, patient safety, clinical integrity, and organizational growth. The ideal candidate is a strategic and hands-on healthcare leader with extensive home care experience, exceptional regulatory knowledge, and a strong ability to lead high-performing clinical teams in a fast-paced environment.
Essential Duties & Responsibilities
- Provide strategic leadership and operational oversight for all patient care services to ensure the delivery of safe, effective, compliant, and patient-centered care across the organization.
- Oversee the development, implementation, evaluation, and coordination of patient plans of care in accordance with organizational policies, clinical standards, and all applicable federal and state regulations.
- Ensure compliance with New York State Department of Health (DOH), LHCSA, Medicaid, Managed Care, HIPAA, infection control, patient safety, and all other regulatory requirements governing home care operations.
- Maintain continuous survey readiness and oversee regulatory audits, inspections, incident investigations, patient grievances, and risk mitigation activities.
- Lead Quality Assurance and Performance Improvement (QAPI) initiatives by monitoring patient outcomes, clinical documentation quality, staff performance, operational trends, and patient satisfaction metrics, while implementing corrective action and performance improvement plans as needed.
- Oversee clinical operations including intake, admissions, staffing coordination, case management, service utilization, scheduling efficiency, continuity of care, and timely service delivery.
- Develop, implement, review, and maintain clinical and administrative policies and procedures to ensure regulatory compliance, operational effectiveness, and alignment with organizational objectives.
- Provide leadership, supervision, mentoring, and performance management for clinical and patient services staff, including recruitment, onboarding, retention, evaluations, licensure tracking, competency validation, and ongoing professional development.
- Foster a culture of accountability, collaboration, professionalism, continuous improvement, and high-quality patient care throughout the organization.
- Collaborate with executive leadership on strategic planning, program development, operational growth initiatives, budgeting considerations, and organizational performance goals.
- Monitor staffing models, patient census, and operational workflows to ensure appropriate resource allocation and efficient clinical operations.
- Serve as a liaison between executive leadership, regulatory agencies, interdisciplinary teams, external partners, patients, and families to support effective communication and organizational alignment.
- Participate in leadership meetings, committees, quality initiatives, and organizational projects while contributing to the advancement of clinical and operational excellence.
- Promote educational initiatives for staff, patients, families, and the community, and support outreach, marketing, and organizational representation efforts as needed.
Qualifications
- Active and unrestricted Registered Nurse (RN) license in New York State required
- Graduate of an accredited nursing program; BSN preferred
- Minimum of 5–7 years of progressive leadership experience in home care, healthcare operations, or related clinical setting
- Strong knowledge of NYS DOH, LHCSA, Medicaid, and Managed Care regulations
- Demonstrated experience leading clinical operations, compliance, and quality initiatives
- Proven ability to manage multiple priorities in a fast-paced healthcare environment
Core Competencies
- Strategic Leadership
- Regulatory & Clinical Compliance
- Operational Excellence
- Staff Development & Accountability
- Quality Improvement
- Critical Thinking & Problem Solving
- Communication & Relationship Management
- Organizational Agility
- Patient-Centered Care
- Decision-Making Under Pressure
Always Compassionate Health is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Always Compassionate Health are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, creed, national, social or ethnic origin, political viewpoint, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, protected veteran status, citizenship status when otherwise legally able to work, or any other status protected by the laws or regulations in the locations where we operate.
CORPWKD
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