Director of People & Culture

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Laid-back luxury meets bucket-list adventure on this undiscovered east cape of Los Cabo. A place for those with a taste for the undiscovered and the extraordinary, our East Cape location on Mexico’s Baja California Peninsula is the epicentre for adventure. Swim in the most expansive beach in Los Cabos or set sail from our private marina on the Sea of Cortez, coined “the aquarium of the world” by famed oceanographer Jacques Cousteau.

Four Seasons Resort Los Cabos, at Costa Palmas located in La Ribera is part of the exclusive Costa Palmas resort community, which will also feature a private marina and members-only beach and yacht club, all set along a two-mile stretch of immaculate white-sand beach and the warm, swimmable waters of the Sea of Cortez. Los Cabos has long been a favorite destination for luxury travelers and is a natural fit for Four Seasons as we extend our presence in Mexico. We are delighted to welcome our guests from around the world to experience Four Seasons legendary quality and service as they discover the richness and beauty of Baja’s East Cape with a lot of activities like swimming, snorkeling, sport fishing, golf and desert adventures.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would like to be treated ourselves.

Learn more about Four Seasons Resort Los Cabos at Costa Palmas:

• Hotel Site: www.fourseasons.com/loscabos
• Instagram: #fsloscabos

The role of the Director of People and Culture

At our beautiful East Cape, we are looking for an empathic, compassionate, talented & passionate Director of People and Culture to join our team and lead our People and Culture strategy with a genuine heart and continue our journey in creating a unique and exceptional destination to stay and work in Los Cabos. If you are inspired by and take pride in delivering an employee experience that is best in class, a work environment that is diverse, fomenting a positive culture where all members of the team are inclusively valued, respected and motivated to excel in their chosen career path, then this is an excellent opportunity for you to grow and thrive!

The Director of People and Culture is part of a diverse and dynamic planning committee team that provides award-winning service to our valued guests and exceptional employee experience to our talented employees. This role will be executing the corporate P&C strategy whilst also crafting the local people and culture practices and programs. It provides leadership for all the People and Culture team, overseeing all aspects of the hotel’s talent acquisition, learning and development, employee engagement, performance and change management, compensation, benefits, workers compensation, union & employee relations and immigration functions.

Leadership & Experience Requirements

General

• Previous Director of HR, or a candidate with a strong Human Resources background to support GM in high visibility resort with all HR components.
• Experience as an HR leader in Luxury hospitality.
• Individual with high energy and personality that will bring extensive knowledge, creativity and flair to the P&C operations and the team.
• Able to evidence strong work ethic. A true role model of Evolve Leadership Behaviors, an inspirational and motivational leader with excellent emotional intelligence.
• Ability to develop and coach leaders for career growth and next steps while influencing operational excellence in hotel through divisional and department head performance.
• Ability to deliver exceptional employee experiences in the post COVID era in a market with considerable competitive supply growth.
• Presence in the operation will be critical to build engagement with leadership and individual contributors.
• Leadership skills to maintain the balance between owner, guest and employee experience.
• Pro-active influencer of future direction of business, vision, and purpose of the hotel.
• Impeccable follow up skills.

People

• An emotionally intelligent leader able to connect with staff at all levels is essential. Key player in attracting and retaining talent.
• Demonstrates a commitment to DIB efforts, effectively listening for understanding and enhancing the culture.
• Ability to teach, coach, mentor and inspire a team which is the majority not exposed to global work environment and are new to Four Seasons management style.
• Experience and practice of Modern workplace considerations such as wellness, life balance and flexibility are important given the remote location of the resort.

Product

• Contributes to creating best in class employee experience.
• Robust knowledge of people and culture practices
• Passion for learning and development and its strategic application to support product and service innovation and elevation of guest experience through creative design and delivery of learning programs.

Profit

• Strong business acumen is essential for developing trust and support from staff and department heads.
• Labor management, budgeting and forecasting skills.
• The ability to manage through controlling operating & labor expenses without compromising employee experience.
• Demonstrated skills to interpret and analyze financial reports and take necessary actions.

Knowledge and Skills

• Bachelor’s degree in Human Resources, Business Administration, Hotel Management, or related fields, with additional studies in HR practices, labor relations, or labor law.
• Advanced proficiency in English and Spanish.
• Competent use of computer equipment, payroll systems, talent management platforms, and administrative tools.
• Strong knowledge of the Mexican labor framework, including the Federal Labor Law (LFT), IMSS, INFONAVIT, ISR, safety NOM regulations, and processes before the STPS and the Federal Center for Labor Conciliation and Registration.
• Experience in union management, negotiation and administration of collective bargaining agreements, salary/contract reviews, and labor conflict resolution.
• Understanding of the labor and regulatory environment in Mexico and the hospitality sector.
  Familiarity with quality and service standards in the hospitality industry.
• Ability to perform cost analysis, budget control, and resource optimization.
• High level of integrity, transparency, and ethical decision-making.
• Strong leadership, communication, interpersonal, and cross-cultural teamwork skills.
• Proficiency in problem-solving, decision-making, and conflict management.
• Organized, operationally disciplined, and focused on workplace safety.
• Experience in resorts, remote locations, or tourism environments
• Ability to manage workplace climate, talent retention, change processes, and development programs.

What to Expect:

• Compensation: Highly competitive salary and EXPAT package with annual incentive plan
• Travel: Earn complimentary rooms nights based on your service period with the Four Seasons with discounted meals and other services at each location
• Learning & Development: Extensive online and in –person Leadership development opportunities.
• Career Growth: opportunities worldwide at other Four Seasons hotels & resorts.
• Transport: Shuttle service from San Lucas and San Jose del Cabo to the resort
• Uniforms: Complimentary Dry Cleaning for professional attire.
• Meals: Be provided with meals in Employee Restaurant & Outlets as per the dining policy.
• Wellbeing: Enjoy the opportunity of staying fit by using our Guest Gym & outdoor sports facilities.

About Four Seasons Hotels & Resorts:

Four Seasons Hotels and Resorts opened its first hotel in 1961 and its story is a tale of continual innovation, remarkable expansion and a single-minded dedication to the highest of standards. For nearly 50 years, Four Seasons has transformed the hospitality industry by combining friendliness and efficiency with the finest traditions of international hotel keeping. Four Seasons Hotels and Resorts have been ranked FORTUNE magazine’s "100 Best Companies to Work For" EVERY YEAR since 1998 and named "Great Place to Work Legend", an honor currently held by only 12 companies in the world.

Service Culture

Currently operating 127 hotels and resorts, and 54 residential properties in major city centers and resort destinations in 47 countries, and with more than 50 projects under planning or development, Four Seasons consistently ranks among the world's best hotels and most prestigious brands in reader polls, traveler reviews and industry awards. Our greatest asset, and the key to our success, is our people. We believe that each of us needs a sense of dignity, pride, and satisfaction in what we do.

What it is Like to Work for Four Seasons Hotels & Resorts:

At Four Seasons, we guide all of our actions by the Golden Rule: “Treat others the way you would like to be treated.” Here, you will get to work on a team that is built on mutual respect, collaboration, excellent service and a passion for service. As a luxury brand, your work will be also guided by very strict standards to ensure a high level of quality and service at all times. Expect to work hard but have fun and learn along the way, taking your career, experience and skills to the next level. As an added bonus, working with Four Seasons gives you the opportunity to work for an international company and travel all over the world while staying at incredible properties for free!

Learn more by visiting us at:

• Company Site: www.fourseasons.com
• Our Careers: jobs.fourseasons.com
• LinkedIn: https://www.linkedin.com/company/four-seasons-hotels-and-resorts
• Facebook: https://www.facebook.com/FourSeasonsJobs
• Twitter: https://twitter.com/FourSeasonsJobs

We look forward to receiving your application.