Director of Racquet Sports

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Four Seasons Resort Orlando at Walt Disney World Resort, is the leading luxury resort in Central Florida. We pride ourselves on the service we deliver and that all begins with the dedication of our employees who embrace the meaning behind the Golden Rule. Guests are pampered with a customized approach, ensuring that each experience is unique and unforgettable. Our goal is to attract only the most positive and passionate talent, those who are able to provide intuitive service, with a warm and friendly smile. We encourage our team to strive for personal and professional greatness and are always empowered to do what is right.

Join the only AAA Five Diamond property in Central Florida!

The Opportunity:

Director of Racquet Sports

What You'll Do:

• Manage and conduct tennis and pickleball lessons, clinics, and group programming; support pickleball growth; manage booking systems, equipment needs, racquet stringing, and maintenance recommendations.

• Provide a welcoming, high‑level guest experience including facility orientation, program explanation, equipment and towel service, and accurate entry of guest information into the reservation system.

• Maintain the tennis office and facilities, including court setup and breakdown, cleaning, organizing of guest areas, and keeping supplies fully stocked, clean and well maintained.

• Answer phones, teams messaged and manage reservations to Four Seasons standards, while professionally assisting guests with resort and local information.

• Maintain strong knowledge of programs and court availability, anticipate guest needs, recognize returning guests, and provide professional and personalized service.

• Ensure condition of maintenance of courts are met, working closely with Recreation and Engineering leaders to ensure needs are met and issues resolved in a timely manner

• Manage ordering of supplies and equipment for racquet sports including working with third party contractors to ensure monthly maintenance is completed

• Ability to drive business and generate revenues for racquet sport operations including creating packages for members, residents and guests as well as groups

• During off-peak months, flexibility will be required to support cross-training in other areas of the division including but not limited to pool and recreation operations to support during "crunch" or peak times

What You Bring:

• Successful candidate must possess legal work authorization in United States

• Valid Driver’s License

• Ability to stand for extended periods, lift up to 60 lbs., and push/pull as needed during shifts

• Minimum 1 year of experience in the tennis industry as a full-time instructor preferred; experience in a resort, country club, or luxury tennis environment is a plus

• Strong customer service skills with keen attention to detail and the ability to maintain an organized workspace

• Professional demeanor with the ability to remain composed in a fast-paced, medium-volume setting

• Willingness to learn and assist with group programming, including adult cardio tennis/pickleball, junior clinics, and advanced player clinics

• Ability to work individually with players of all levels, from beginner to advanced

• Minimum NTRP rating of 4.5 required; 5.0 preferred

• Padle Ball knowledge is desired.

The hospitality business functions seven (7) days a week, twenty-four (24) hours a day and scheduled days and times may vary based on need. Holidays and weekends availability is required.

What We Offer:

• Energizing Employee Culture where you are encouraged to be your true self!

• Comprehensive learning and development programs to help you master your craft.

• Inclusive and diverse employee engagement events all year-round.

• Exclusive discount and travel programs with Four Seasons

• Competitive wages and benefits (Medical, Dental, Vision and Retirement Plan)

• And so much more!

Four Seasons Hotels & Resorts, Employer of Choice

“The reason for our success is no secret. It comes down to one single principle that transcends time and geography, religion, and culture. It’s the Golden Rule – the simple idea that if you treat people well, the way you would like to be treated, they will do the same.” – Isadore Sharp, Founder and Chairman Four Seasons Hotels and Resorts

Four Seasons Hotels & Resorts is FORTUNE Magazine’s “100 Best Companies to Work For,” a recognition earned since the survey’s inception in 1998.

We look forward to receiving your application!

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf