Director of Senior Living Services, Continuum of Care

It's more than a career, it's a calling.

MO-REMOTE

Worker Type:

Regular

Job Highlights:

Named 150 Top Places to Work in Healthcare 2025 - Becker's Healthcare

Named One of the World’s Happiest Workplace 2025 – WorkL

Named One of America's Best In-State Employers 2025 - Forbes

Named One of America's Greatest Workplaces for Women 2025 – Newsweek

Named One of America’s Greatest Workplaces for Culture, Belonging & Community 2026 – Newsweek

SSM Health is a Catholic, not-for-profit health system serving the comprehensive health needs of communities across the Midwest through a robust and fully integrated health care delivery system. The organization’s 40,000 team members and more than 13,900+ providers are committed to providing exceptional health care services and revealing God’s healing presence to everyone they serve.
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With care delivery sites in Illinois, Missouri, Oklahoma, and Wisconsin, SSM Health includes 23 hospitals, more than 300 physician offices and other outpatient and virtual care services, 12 post-acute facilities, comprehensive home care and hospice services, a pharmacy benefit company, a health insurance company and an accountable care organization. It is one of the largest employers in every community it serves.

This position is remote work eligible within the states of Wisconsin and Missouri and will require regular travel between the Sarah Community in St. Louis, MO, the St. Francis Home in Fond du Lac, WI and Villa Rosa in in Mt. Calvary, WI.

To request additional information, confidentially submit your interest, or nominate a fellow colleague, please contact:

Angela Jones

Executive Talent Partner

Angela.Jones1@ssmhealth.com

Job Summary:

Oversees the operations and strategies of multiple senior living communities across the system, including financial performance, quality improvement, customer satisfaction, employee recruitment and retention, growth, and development of new business lines. Provides strategic and business planning support for supervisors and managers within a service area.

Job Responsibilities and Requirements:

PRIMARY RESPONSIBILITIES

• Implements benchmarks and performance criteria for the individual entities within a service area.
• Leads the teams to achieving and exceeding performance goals. Provides senior management with accurate performance information.
• Assists managers/supervisors with ideas and implementation of intervention strategies or other tactics to enhance financial performance and grow the business.
• Ensures data collection is occurring throughout the year about competitive organization’s strategies within each of the region’s marketplaces.
• Coordinates, develops and implements the Quality Assurance Performance Improvement Program (QAPI) activities and reports quality measurements to the board of directors annually.
• Assists in the identification of goals and related patient outcomes, and overall development and implementation of the QAPI program.
• Promotes continuous quality improvement. Ensures decision-making is driven by data and customer-supplier relationships are facilitated both within and outside the system.
• Creates and implements a communication plan for staff, senior management, customers, and the community within the entity’s service area. Makes effective use of the resources within the region for new program development, systems improvement, best practice development and promotion.
• Ensures that a customer/patient satisfaction system with feedback and action components is in place. Follows up and resolves customer complaints as needed.
• Supports and implements an organization-wide sales and marketing strategy. Supports sales and marketing staff.
• Recruits, engages, develops, leads, and manages assigned staff.
• Performs other duties as assigned.

EDUCATION

• Bachelor’s degree

EXPERIENCE

• Five years’ experience, with three years’ leadership

Department:

8050010225 TSC General Admin

Work Shift:

Day Shift (United States of America)

Scheduled Weekly Hours:

40

Benefits:

SSM Health values our exceptional employees by offering a comprehensive benefits package to fit their needs.

• Paid Parental Leave: we offer eligible team members one week of paid parental leave for newborns or newly adopted children (pro-rated based on FTE).

• Flexible Payment Options: our voluntary benefit offered through DailyPay offers eligible hourly team members instant access to their earned, unpaid base pay (fees may apply) before payday.

• Upfront Tuition Coverage: we provide upfront tuition coverage through FlexPath Funded for eligible team members.

Explore All Benefits

SSM Health is an equal opportunity employer. SSM Health does not discriminate on the basis of race, color, religion, national origin, age, disability, sex, sexual orientation, gender identity,pregnancy, veteran status, or any other characteristic protected by applicable law. Click here to learn more.