Director of Transportation and Mobility Services
ASM Global
Houston, Texas
Contract
Competitive
OfficeDirector
Summary
Legends Global, the leader in privately managed public assembly facilities, has an excellent and immediate opening for Director of Transportation and Mobility Services at NRG Park in Houston, Texas. NRG Park is in the fast lane for opportunity and excitement. We are a one-of-a-kind premier facility with four major venues within one giant park, NRG Center (one million+ sq. ft. Convention Center), NRG Stadium (home of the Houston Texans and The Houston Livestock Show and Rodeo), NRG Astrodome (“The” Astrodome), and NRG Arena. We are seeking a unique Director of Transportation and Mobility Services, to join our team. The Director of Transportation and Mobility Services provides strategic oversight and operational leadership for all transportation, parking, mobility, and traffic management functions across the 350+ acre NRG Park campus. This role ensures seamless, safe, and efficient mobility experiences for millions of annual visitors, including Houston Texans NFL games, the Houston Livestock Show and Rodeo, concerts, conventions, and major live events.
The Director leads all aspects of parking operations, shuttle services, traffic flow design, rideshare management, ADA mobility accommodations, and coordination with METRO, law enforcement, event promoters, mobility vendors, and Harris County agencies. Also, acts as liaison between the facility and clients, ensuring all clients’ requirements are met and facility rules, regulations and policies are adhered to. This role provides executive oversight of multiple transportation, parking, mobility, and control functions, leading managers and analysts responsible for daily operations, compliance monitoring, and financial integrity.
Essential Duties and Responsibilities
Include the following:
Serves as Manager on Duty (MOD) as required.
May perform other duties as assigned.
Strategic Transportation and Mobility Planning
Develop and implement comprehensive transportation and mobility strategies for year‑round operations.
Lead long‑range planning for campus access, shuttle systems, rideshare zones, ADA loading areas, and wayfinding.
Forecast mobility needs for emerging events, visitor trends, and future campus development.
Event Operations and Traffic Management
Oversee transportation and parking operations for all major events, including ingress/egress plans, shuttle routing, staffing, and command‑center coordination.
Direct real‑time traffic management, incident response, and congestion mitigation.
Serve as a liaison with METRO, HPD, Harris County Constables, Texans, Rodeo Houston, rideshare companies, and event promoters.
Develop and manage departmental budgets and capital planning.
Partner with parking operators, event promoters, and finance teams to optimize transportation‑related revenue streams and lead post‑event settlement processes, ensuring accurate reporting, reconciliation of parking and mobility revenues, and adherence to contract requirements.
Use operational data to improve efficiency and optimize traffic flow
Oversee implementation of transportation technologies including parking systems, sensors, and modeling tools.
Provide executive oversight of transportation‑ and parking‑related financial performance, internal controls, and compliance across all events and daily operations.
Review summary reports, dashboards, and exception analyses prepared by managers and the Transportation Control Analyst to ensure revenue integrity, operational efficiency, and adherence to company policy.
Ensure appropriate segregation of duties between operational staff, transaction processing, and compliance monitoring functions.
Direct corrective action, system changes, or disciplinary review when trends, anomalies, or control weaknesses are identified.
Manage all parking operations including staffing, revenue optimization, technology systems, and customer experience.
Oversee ADA parking programs, mobility cart services, and accessibility shuttles.
Develop mobility programs covering pedestrian flow, micromobility, and alternative transportation modes.
Oversee coordination of parking lot and exterior grounds maintenance, ensuring all transportation and pedestrian areas remain clean, safe, and operational before, during, and after events.
Partner with facilities, landscaping, and custodial teams to maintain clear pathways, signage visibility, lighting functionality, and debris‑free mobility routes across the entire campus.
Conduct routine inspections of parking surfaces, shuttle stops, mobility stations, pedestrian corridors, landscaping and traffic‑control equipment to identify hazards and expedite corrective maintenance.
Lead contract negotiations and vendor performance management for parking operators, shuttle firms, landscaping and traffic control partners.
Ensure third‑party compliance with standards, KPIs, safety requirements, and guest experience expectations.
Ensure compliance with ADA, DOT, and local traffic regulations.
Oversee transportation safety programs, staff training, and incident reporting.
Coordinate emergency access, evacuation mobility planning, and collaboration with security teams.
Lead managers, coordinators, parking teams, and event staff.
Provide coaching, evaluations, and development planning.
Foster a high‑performance, customer‑focused culture.
Supervisory Responsibilities
Carries out supervisory responsibilities in accordance with all policies and applicable laws.
Supervise managers, coordinators and other frontline staff in efficiently completing working objectives.
Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Provide direct oversight to multiple managers responsible for parking operations, traffic management, shuttle services, and mobility programs.
Directly supervise the Transportation Control Analyst, ensuring structured monitoring of transaction integrity, compliance, and operational efficiency.
Hold managers accountable for implementing corrective actions, process improvements, and training based on control findings, audits, or performance reviews.
Establish governance frameworks for transportation and parking operations, ensuring consistent enforcement of policies, controls, and ethical standards.
Oversee internal reviews and investigations related to operational inefficiencies or revenue discrepancies, delegating analytical work while retaining decision‑making authority.
Serve as the executive point of escalation for compliance, control, and risk matters within transportation and mobility operations.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Excellent communication and interpersonal skills and organizational ability.
Ability to anticipate problems and implement immediate corrective action.
Considerable knowledge of safety regulations and other federal, state or local laws and regulations.
Understand and implement traffic control programs for the property.
Ability to manage a facility of same size and type.
Respond to crowd control and/or crowd management situations in a prompt and decisive manner during crisis situations.
Follow oral and written instructions and communicate effectively with others in both oral and written form.
Organize and prioritize work to meet deadlines.
This position required work inside and outside of the building and some exposure to adverse conditions.
Education and/or Experience
Bachelor’s degree in Business, Transportation, Logistics, Urban Planning, Operations, or related field.
Master’s degree preferred.
8–12+ years in transportation, parking, or large‑venue operations.
Experience with stadiums, arenas, or large public event environments is strongly preferred.
Proven success managing large teams, contractors, and complex operations.
Skills and Abilities
Ability to work extended and irregular hours may vary due to events and functions and may include nights, weekends and holidays, as needed.
Expertise in traffic operations, logistics, and high‑volume event mobility.
Strong leadership and communication skills.
Proficiency with parking systems, mobility technology, and traffic modeling.
Strong analytical, budgeting, and stakeholder‑management capabilities.
Computer Skills
Operate a personal computer using Windows, Mac, Adobe, Word, Excel, and other standard office equipment.
Other Qualifications
Be licensed to operate a motor vehicle in the United States.
Position is based on site at NRG Park.
Fast‑paced, high‑mobility operations environment.
Participation in event operations centers during major events.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear. This position may require work inside or outside of the building, as needed by events.
Note
The essential responsibilities of this position are described below the above headings. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.
To Apply
Please include a recent copy of your resume with a cover letter and salary requirements as part of your application.
Only the first 150 resumes received will be considered.
Applicants that need reasonable accommodation to complete the application process may contact the Human Resources Department at (832) 667-1803.
Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor