Director, Product Management Agentforce Trust & Guardrails

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Job Category

Product

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Experience

Agentforce is Salesforce’s enterprise AI agent platform, where agents reason, use tools, access business data, and take action on behalf of customers.

As Director of Product Management for Agentforce Trust & Guardrails, you will own the product strategy for how those agents operate safely in production especially for regulated and security-sensitive customers.

This role sits at the intersection of agentic AI safety, enterprise security, runtime policy enforcement, customer-configurable controls, and regulated customer adoption.

This is a senior individual contributor role for someone who understands both the promise and risk of AI agents: prompt injection, unsafe tool use, data leakage, policy bypass, harmful outputs, over-permissioned actions, multimodal risks, and the operational realities of deploying AI in healthcare, financial services, telecom, government, and other security-sensitive industries.

You will work deeply with customers, engineering, trust, security, legal, field, and executive stakeholders to define what Salesforce can confidently support, what customers can configure, and where the platform needs to evolve.

What You'll Actually Be Doing

• Own the Agentforce trust and guardrails product strategy across text, voice, image, tool use, data access, and emerging agent surfaces.

• Define the interaction between Salesforce-enforced platform controls and customer-configurable guardrails, including clear guidance for production deployments.

• Drive product requirements for agentic safety patterns such as prompt injection defense, unsafe action prevention, tool-use controls, policy enforcement, data exfiltration protection, auditability, and human-in-the-loop controls.

• Partner with engineering and security teams on runtime enforcement, evaluations, red teaming, telemetry, and safety feedback loops.

• Own the product strategy for regulated customer trust patterns, including OAuth, mTLS, Private Connect, provider-specific trust controls, regional constraints, and related enterprise security requirements.

• Work directly with strategic customers in healthcare, financial services, telecom, public sector, and large enterprise accounts to identify blockers, validate hypotheses, and turn repeated escalations into scalable platform capabilities.

• Create field-ready and customer-facing clarity on what guardrails exist, how they work, what is configurable, and what Salesforce can commit to.

• Synthesize customer escalations into repeatable product patterns, roadmap priorities, launch guidance, and adoption playbooks.

• Represent Salesforce’s Agentforce trust and guardrails strategy with customers, analysts, advisory boards, executives, and cross-functional stakeholders.

You’re Our Person If...

• You have 8+ years of product management experience in enterprise software, security, AI platforms, developer platforms, or regulated SaaS environments.

• You have hands-on experience with AI trust and safety, agentic security, prompt injection, content safety, model behavior controls, policy enforcement, or related guardrail systems.

• You understand how modern AI agents work, including LLMs, tools, retrieval, permissions, orchestration, memory/context, and runtime decisioning.

• You can operate technically with engineering teams and are comfortable prototyping, writing specs, reviewing system designs, or using code/scripts to validate a hypothesis.

• You have experience turning ambiguous customer escalations into clear product requirements and scalable platform capabilities.

• You can work across engineering, trust, security, legal, field, and customer executives without losing product judgment.

• You communicate with precision and can explain complex AI and security concepts clearly to technical and non-technical audiences.

• You are comfortable doing unscalable customer work when needed, but always with the goal of extracting patterns that scale.

• A related technical degree required.

Even Better If

• You have built or managed products involving AI agents, LLM safety, content moderation, identity/security controls, policy engines, evaluations, red teaming, or enterprise governance.

• You have experience with regulated industries such as healthcare, financial services, public sector, telecommunications, or critical infrastructure.

• You have worked with enterprise security protocols and deployment patterns such as OAuth, mTLS, Private Connect, private networking, tenant isolation, regional inference, or zero data retention.

• You have startup or zero-to-one product experience and can build from first principles in a fast-moving space.

• You have served as the bridge between strategic enterprise customers and engineering teams during high-stakes trust, safety, security, or compliance escalations.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance andbe your best, and our AI agents accelerate your impact so you cando your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $197,300 - $313,700 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $237,700 - $344,700 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.