What part will you play? If you’re looking for a place where you can make a meaningful difference, you’ve found it.

The work we do at Markel gives people the confidence to move forward and seize opportunities, and you’ll find your fit amongst our global community of optimists and problem-solvers. We’re always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs. Join us and play your part in something special! Reporting to the Managing Director, Product Solutions & Services, this role is accountable for defining and delivering the end-to-end product, technology, and operations strategy across assigned product portfolios within US & Bermuda and Programs & Solutions.
The Director leads across multiple products and value streams, aligning business priorities with technology solutions and operational execution to drive speed to market, scalability, and customer experience outcomes. This role bridges strategy and execution—owning portfolio-level outcomes while ensuring disciplined delivery across Product Owners and Business Analysts.

Key Responsibilities

Product Strategy & Ownership

Define and execute the product and operations strategy for assigned products, aligning to business objectives and market trends
Own the multi-year product and capability roadmap, ensuring alignment with underwriting priorities, operational needs, and enterprise strategy
Lead portfolio prioritization, investment planning, and tradeoff decisions, balancing value, risk, and capacity
Ensure delivery of measurable business outcomes, including efficiency, growth, profitability, and customer experience
Oversee the full product lifecycle (ideation, development, launch, optimization, and retirement)

Cross-Functional Leadership & Stakeholder Engagement

Act as the primary point of accountability for aligning Product, Technology, Operations, and Business stakeholders across the portfolio
Build and maintain strong relationships across underwriting, operations, marketing, IT, finance, and PMO
Drive strategic stakeholder engagement, proactively identifying opportunities to improve product performance and operational efficiency
Ensure alignment between business vision and delivery execution, connecting strategy to outcomes

Product, Technology & Architecture Alignment

Ensure business and product needs are translated into scalable, integrated technology solutions, including APIs, portals, data, pricing, forms, and workflow capabilities
Partner with Architecture and Technology leaders to define and advance the target-state architecture and modernization roadmap
Drive standardization, reuse, and integration across systems and product lines
Ensure solutions meet regulatory, compliance, and risk management requirements

Delivery, Operating Model & Governance

Own and evolve the product delivery operating model, including agile practices, governance, and standards across teams
Ensure alignment between portfolio strategy and team-level execution, connecting roadmaps to backlogs
Lead delivery performance management, including prioritization, sequencing, capacity alignment, and dependency management
Drive transparency across costs, benefits, timelines, risks, and quality, leveraging KPIs and OKRs
Partner with PMO and Change Management to ensure effective intake, prioritization, and value realization

People Leadership & Capability Development

Lead, manage, and develop a high-performing team of Product Owners and Business Analysts
Build and scale product and BA capabilities, ensuring consistent practices, quality, and accountability
Coach and mentor leaders to strengthen product thinking, agile delivery, and stakeholder engagement
Foster a culture of ownership, collaboration, continuous improvement, and customer focus

Operations & Process Transformation

Partner across Operations to ensure technology solutions are aligned to workflows, processes, and user experience
Lead initiatives to improve efficiency, automation, and operational scalability
Ensure strong integration of UAT, training, and adoption strategies to maximize business value
Champion customer experience, leveraging data and feedback to continuously optimize outcomes

Competencies

Deep knowledge of insurance operations and product ecosystems
Strong strategic thinking, analytical, and financial acumen
Proven ability to manage portfolio-level prioritization, tradeoffs, and delivery outcomes
Demonstrated success leading cross-functional teams in matrixed environments
Experience driving technology transformation and modernization initiatives
Strong stakeholder influence, including engagement with senior leadership
Excellent verbal and written communication skills
Ability to operate effectively in a dynamic, fast-changing environment

Qualifications

Bachelor’s degree required; advanced degree preferred
10–12+ years of experience in insurance product, technology, or operations leadership
Experience leading multi-team delivery and transformation initiatives
Agile, Lean, or product management certifications preferred

US Work Authorization

US Work Authorization required. Markel does not provide visa sponsorship for this position, now or in the future.

Who we are:

Markel Group (NYSE – MKL) a fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory and investment operations around the world.

We’re all about people | We win together | We strive for better

We enjoy the everyday | We think further

What’s in it for you:

In keeping with the values of the Markel Style, we strive to support our employees in living their lives to the fullest at home and at work.

We offer competitive benefit programs that help meet our diverse and changing environment as well as support our employees’ needs at all stages of life.

All full-time employees have the option to select from multiple health, dental and vision insurance plan options and optional life, disability, and AD&D insurance.

We also offer a 401(k) with employer match contributions, an Employee Stock Purchase Plan, PTO, corporate holidays and floating holidays, parental leave.

Are you ready to play your part?

Choose ‘Apply Now’to fill out our short application, so that we can find out more about you.

Caution: Employment scams

Markel is aware of employment-related scams where scammers will impersonate recruiters by sending fake job offers to those actively seeking employment in order to steal personal information. Frequently, the scammer will reach out to individuals who have posted their resume online. These "job offers" include convincing offer letters and frequently ask for confidential personal information. Therefore, for your safety, please note that:

All legitimate job postings with Markel will be posted on Markel Careers. No other URL should be trusted for job postings.

All legitimate communications with Markel recruiters will come from Markel.com email addresses.

We would also ask that you please report any job employment scams related to Markel to rarecruiting@markel.com.

Markel is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of any protected characteristic. This includes race; color; sex; religion; creed; national origin or place of birth; ancestry; age; disability; affectional or sexual orientation; gender expression or identity; genetic information, sickle cell trait, or atypical hereditary cellular or blood trait; refusal to submit to genetic tests or make genetic test results available; medical condition; citizenship status; pregnancy, childbirth, or related medical conditions; marital status, civil union status, domestic partnership status, familial status, or family responsibilities; military or veteran status, including unfavorable discharge from military service; personal appearance, height, or weight; matriculation or political affiliation; expunged juvenile records; arrest and court records where prohibited by applicable law; status as a victim of domestic or sexual violence; public assistance status; order of protection status; status as a smoker or nonsmoker; membership or activity in local commissions; the use or nonuse of lawful products off employer premises during non-work hours; declining to attend meetings or participate in communications about religious or political matters; or any other classification protected by applicable law.

Should you require any accommodation through the application process, please send an e-mail to the rarecruiting@markel.com.

No agencies please.

Director - Product Solutions & Services

Markel

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