Director, Real Estate - New England Owned Assets

ABOUT GREYSTAR

Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in more than 265 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over one million units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $35 billion of development assets and over $36.5 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.

JOB DESCRIPTION SUMMARY

The Director, Real Estate Operations is a leadership role within Greystar's Management Services business, accountable for delivering operational and financial performance across a defined portfolio of assets within a Region. This role is directly responsible for maximizing asset performance through disciplined execution, oversight, and effective leadership of Regional Property Managers (RPMs). Reporting to a senior real estate operations leader, this role is responsible for translating strategy into results by driving portfolio performance, strengthening client relationships, developing and inspiring strong performing Regional Property Managers, and holding teams accountable for outcomes ensuring transparent communication to senior levels of leadership on elevated client needs and/or decisions. The Director ensures each asset meets or exceeds operational, financial, and resident experience expectations. Through close partnerships with internal leaders, the Director ensures operational consistency, financial integrity, and alignment with Greystar's standards and values, while contributing to the overall success of the business.

JOB DESCRIPTION

1. Operational Execution and Oversight

• Accountable for the operational execution and performance of the portfolio by ensuring strong team alignment with property-level strategies, regional goals, and organization initiatives, with a clear focus on driving timely, disciplined execution of property-level initiatives and maintaining compliance with all company standards.
• Hold RPMs accountable for conducting regular site visits and property inspections that validate standards, mitigate risks, and identify improvement opportunities, addressing issues promptly with proper communication.
• Prioritize and personally conduct site visits based on operational risk, performance gaps, and opportunities for the greatest impact.
• Review and actively manage key performance indicators (delinquency, turnover, make ready, etc) addressing underperformance promptly through coaching, training, correction action and tactical intervention.
• Ensure asset improvement plans are clearly defined, executed effectively and efficiently, and tracked with measurable outcomes and accountability,
• Be the trusted market expert, quickly identify trends, understand the operational impacts, and translate insights into action.
• Lead and actively participate in initiatives that improve operational effectiveness; identify opportunities, coordinate project teams, and implement new programs, policies, procedures, and practices.
• Adhere to timelines for reporting, accounting, etc. ensuring team adheres as well.

2. Financial Management

• Ensure strong financial stewardship of the portfolio by training and mentoring RPMs on best practice budgeting, financial areas of risk, and financial storytelling; coaching them on presenting financial data and performance metrics to clients with clarity and accuracy.
• Review and approve all property-level budgets, key performance indicators, and financial performance, holding teams accountable for accuracy, discipline, and performance against the plan.
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  The salary range for this position is $175,000 - $185,000.

  Additional Compensation:

  Many factors go into determining employee pay within the posted range including business requirements, prior experience, current skills and geographical location.

  • Corporate Positions: In addition to the base salary, this role may be eligible to participate in a quarterly or annual bonus program based on individual and company performance.

  • Onsite Property Positions: In addition to the base salary, this role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs.

  Robust Benefits Offered*:

  • Competitive Medical, Dental, Vision, and Disability & Life insurance benefits. Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.

  • Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure.

  • For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.

  • 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).

  • 401(k) with Company Match up to 6% of pay after 6 months of service.

  • Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).

  • Employee Assistance Program.

  • Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans.

  • Charitable giving program and benefits.

  *Benefits offered for full-time employees. For Union and Prevailing Wage roles, compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority.

  Greystar will consider for employment qualified applicants with arrest and conviction records.

  Important Notice: Greystar will never request your banking details or other sensitive personal information during the interview process. Greystar does not conduct any interviews via text or messaging, and all communication will come from official Greystar email addresses (@greystar.com). If you receive suspicious requests, please report them immediately to AskHR@greystar.com.